In partial defense of small businesses, if you’re a one man band, it’s really easy to end up overwhelmed and way behind on keeping up with things. It’s not that you don’t care, it’s that there’s just physically and mentally not enough of you to go around. A lot of time the small business if it’s just one person, to make enough money has to do the work of three people and can’t afford to hire a second person unless they can turn over even more work. As a small time contractor, I couldn’t afford to hire another person, but I’m always behind in book work, estimates and phone calls. Have to take care of the person throwing money at me first. It’s a brutal cycle. Dad had an advantage when he was in business because his wife, my mom, handled most of the phone calls and book work and stuff. I don’t have a wife to help me with that. Even if you’re successful enough to hire someone, do you have any idea how difficult finding a decent employee is these days? And whoever came up with the idea of “free” estimates should be drawn and quartered. Why yes, I’d love to waste 3 hours of my time writing up a detailed estimate so you can tell me that Billy Bob down the road with no license or insurance said he would do it for $500 cheaper.
Not saying that you’re not completely wrong with small business being their own worst enemy, just that it’s not always a simple thing and if you haven’t tried to have your own small business, you’re missing out. It’s not a fun thing.
Usually though, I think it’s easy to tell the difference between a small business that’s overwhelmed and one that straight up doesn’t care. Attitude will tell you that.