- Joined
- Apr 9, 2009
- Messages
- 145
- Reaction score
- 1
- Points
- 18
- Location
- Summerdale, AL
- Vehicle Year
- 2010
- Make / Model
- Ford
- Engine Type
- 2.3 (4 Cylinder)
- Engine Size
- 2.3L
- Transmission
- Manual
- 2WD / 4WD
- 2WD
Ok I take my Ranger back to the dealer with 2 quality issues, first the headliner is cut too short and you can see the metal roof between the headliner and the trim above the seat belt. The second issue is the vehicle leans on the drivers side and doesn't sit level on level ground. The dealer and Ford say "there is nothing we can do that's just the way they are made". So I say it's normal to see metal from inside the vehicle because of poor quality on Ford's part. He says we can order a new headliner and it will do the same thing plus Ford won't let us because this is within Ford specs. As far as the leaning to one side they say "it's because the fuel tank is mounted on the left side of the bed and that's the characteristic of the vehicle". Again I say the engineers don't compensate for that? The service writer says your not the first person to complain about this but there are no TSB's for these issues. I call Ford customer relations center and they put me on hold and call the dealer and they tell me that's just the way it is you'll have to live with it, it's not a safety issue and there's no broken parts so Ford is not going to do anything about it. I say that's it, Ford is not going to stand behind their product and she says try taking it to another dealer and see what they tell you, so I do and the new dealer says that's just the way they are and Ford will not pay us to fix it right. I am so pissed at Ford and the way that they have handled this I went right to the Nissan dealership and am looking at Frontiers. They wonder why people don't buy domestic vehicles anymore.