Ripped off by my local Ford dealer.....

[doorgunner]

Man! ads_......no wonder you get frustrated/irate/V.N. Vet attitude! It's rough enough being a well-paid Tech & dealing with all the garbage ( I was a warranty tech in the "carburator dazes").......much less having to scrounge for a paycheck...

 

[doorgunner]

sorry bro... but I am self employed........ short term loans are a way of life. I have a $20,000 line of credit for major repairs and another $10,000 line to buy fuel for 3 weeks in the event I got a slow paying customer.... but when the FMCSA allows my customers 90 days to pay I have to make expenses for 90 days....... for me thats about $40,000.

now because of this...... I don't finance anything I can't just write a check to pay off but I have to have a payment on something or my credit score goes down and my interest rates go up.

Your boss sounds like a fair guy...I just wish that he'd pay you better so that 90-day stretch wouldn't be so stressful

 

[jaymegriffiths]

Wow, That was hard to read. Jim: Im sorry you got burnt. From a fellow new vehicle owners perspective, I understand your feelings. I would definitly voice your concerns with a higher up at ford. My parents bought new in 2005 (freestar) and had a poor experience. (mostly rear HVAC related) to this day, it made 9 trips to the dealer, and never has worked properly.
To add to their frustration, the vehicle was involved in a collision, (not their fault) and repaired at the dealerships body shop. Less then 6 months later the nice thick layer of bondo FELL off when the rear sliding door was closed. Its quite aparrant that the door was not prepped properly during the repair. Ford was unwilling to stand behind their work.

Now, I bought a new gmc sierra in 2011. It has had a couple minor warantee claims, first was the compass read incorrectly, (said south when driving north and vice versa)

I recalibrated and set the zone properly as the owners manual instructs. 3 trips to the dealer and a little heated Instruction and they replaced the compass module, works great now!
Also, one recalibration of the HVAC doors, a warantee bulliton for the gm trucks, took care of the truck fogging up in extreme cold.

NOW flipping to the dealerships side. I work at a peterbilt dealership. We CONSTANTLY get drivers coming in for warantee repairs, that just aren't legitamet. We had one 2012 come in, 4th gear was gone in the transmission, it was out of oil and full of metal chunks. NORMALLY this would be a warantee concern, however the customer had his truck serviced in our shop twice since buying, and both times a leak was noted in the story. The customer was informed, and chose to ignore the problem. The transmission ran out of oil, and kerpooey!

Like others have mentioned, the customer cannot be relied on for warantee diagnostics. warantee only pays if proper steps are followed by the technitions. However, obtaining permission for a non-warantee repair is MANDATORY

I have never taken my truck in for a warantee repair, and left with a bill. hell no.


Side note, to the gentleman claiming the camaro owner had his tires replaced, I call BS, the gm owners manual reads in several places that "Tire spinning" can

cause damage and wear to the drivetrain parts, and void drivetrain warantee.