Another reason not to trust dealer mechanics or dealerships ( doesn't matter what company either ).
Yes, and you never hear about independent shops who charge for hundreds of dollars of work and do nothing.
We never hear about accountants, investment brokers, police officers, soldiers, lawyers, government officials, gas station attendants, or priests who do dishonest things.
I have dealt with a lot more dishonesty in independent shops than I have ever seen in dealership shops. I dealt with indy shops for 4 years before I started learning to do my own work. I have worked in dealerships for just about 6 years now. Frankly most of the things we do in the dealer shop that get people like you going are done to protect us from even worse reactions. If we tell someone we can't find the problem, you get pissed. If we tell you we did find the problem when we couldn't and just went to the most common fix to appease you and we are wrong, you get even more pissed. Then you call the owner, scream bloody murder, and we get it from both ends.
I agree that the guys Jim has been dealing with were in the wrong. That is why I advised him to take his business elsewhere. If he was close enough I'd tell him to start bringing it to my shop and I'd do his warranty work myself.
But you go and label us all as crooked just because we choose to work for the manufacturer, and not a mom and pop shop that has inferior diagnostic capabilities, less training, and uses lower-quality parts. So thank you for that. I really appreciate that indictment in light of the fact that my boss hasn't even acknowledged my presence for a week now after a long term customer has decided to take his business elsewhere after Down the Road Tire and Auto told him his truck "should pass state inspection no problem" but didn't put a sticker on it. I then found brake pads separating on both axles and an exhaust leak that they missed, both perfectly provable upon proper inspection and fully rejectable under PA's motor vehicle code and informed him of the needed repairs. I am now in trouble for running off a long-term customer because the tire shop down the road (probably the kind of guys you would go to) didn't do their job right but I did do mine.
I see you have a US Military banner in your profile. I bet you'd be awful pissed if I went and said that all soldiers are power-drunk, abusive, criminals over the few who were involved in the Guantanmo Bay, Quran burning, and Abu Gharib scandals.
That is basically what you have done to my profession. Slandered us all, rather severly, based on the actions of a select and non-representative few. To that end I will also have you know that I work hard for what I make. I upsell infrequently because nobody wants to do anything but the absolute minimum, I antagonize over every potential mistake I could have made, to the point that I sometimes don't sleep well at night, even though I am very good at my job. I sweat, and bleed, and this time of the year frequently end the day on a note of dehydration and heat-sickness despite drinking over 2 gallons of water and probably almost as much gatorade through the day, and still at the end of the week I couldn't support myself on what I manage to bring home. We live off my wife's income. Mine paycheck accounts for our emergency funds and student loan payments.