Clear Some things in the air up.
This is Jarod at Baseline 4x4 Outfitters. I just want to clear a few things up on this thread.
Hi Folks,
About 3 months ago I ordered a set of AVM Manual Locking hubs for my 1998 Ford Ranger. These came with a six month warranty. In 3 months the hub which was made of "military" grade plastic, snapped during highway driving, 4x4 was not engaged. I contacted the Baseline 4x4 Outfitters, the place I ordered them from. They have refused to honor my warranty. I contacted the Better Business Bureau, and they are putting a warranty guarantee flag out on this company. They are letting consumers know that Baseline 4x4 Outfitters will not honor their warranties. Please do not get yourself into the situation I am in. I have broken hubs, and am out $160.00 +. Please spread the word not to order from this decietful company. Thanks and happy 4 wheelin!!!!
Bldthrst
98 Ranger 4X4
We did offer to replace the single hub if you pay the shipping. This agreement was deemed above and beyond the expectations of an online company by the BBB. This involved us biting the bullet as Rugged Ridge said they would not cover a warranty with out the bad hub back. We do not handle the direct warranties with these hubs we merely pass them on to Rugged Ridge if there was a problem with the hub. This requires the hub to be sent to them. Also the failure has to be caused by an issue with the hub. The sloppy half shaft causing the hub to "grenade" does not validate a warranty as this is a problem caused because another piece did not perform.
I also have a broken hub, anybody have one to sell?
John
We do sell individual hubs on our site as we have had people break them off by some external force.
As for the hubs they now carry a 3 year manufacturer warranty from Rugged Ridge. Rugged Ridge will cover a warranty if there is/was a problem with the hub, but they require the return of the hub for inspection of defects as any company would require for a warranty claim.
Hope this clears up some of the issues people had with our company and the AVM/Rugged Ridge Hubs. Feel free to contact me with any questions you might have on these hubs.
Jarod
1-866-554-5946 (toll free)