- Joined
- Jan 12, 2021
- Messages
- 792
- Reaction score
- 863
- Location
- Walkerton Va 23177
- Vehicle Year
- 1988
- Make / Model
- Ford Bronco II
- Engine Type
- 2.9 V6
- Transmission
- Automatic
- 2WD / 4WD
- 4WD
- Total Lift
- 3"
- Tire Size
- 31x10.50R15
So I have noticed the Ford App get hung up or not respond multiple times. Live in BFE assumed it was poor service or just normal Bluetooth issues. Have nearly 35k miles this weekend used the app to start the truck (which automatically locks the doors) keys were in the truck, have had this happen dozens of times. Once it's running hold the unlock on the app and good to go. Well after an hour I got a ride home, got the spare out the safe to unlock it, was fairly close to using a brick... At this point I called the # on the app center. After 20 minutes with the lady she informed me the modem needed an update that would be out of warranty at 36k miles (base warranty). There was no way for me to know about this unless I experienced issues which she stated I should have seen a while ago. No letter sent out or notification of any sort. At this point she notified me there was NOTHING she could do remotely I politely thanked her for wasting 20 minutes of my life and accordingly filled out the call survey. Then called the dealership I purchased the truck from. Service told me the codes lead to needing a CCU update which was covered under the 36k mile basic warranty. So I dropped it off this evening. Asking for a "door key", pretty shameful in 2021 we have to use technology they moved away from in the 1990's
... I also asked for an evaluation, any input here is appreciated as I am ready to trade the truck over this ordeal. Thanks.