Things I miss on vehicles

[19Walt93]

I gave up on Autozone. When I was the service manager at the Ford dealer 1/4 mile away, they gave me a different phone number to use-"for professionals"- it got me a relatively experienced counterman. After retiring a woman there told me I couldn't use the number anymore and was particularly snotty about it. Rather than deal with the untrained chimps out front, I just started going elsewhere. Carquest is 3 miles from my house and all their countermen are experienced and knowledgeable.

 

[lil_Blue_Ford]

Know what you mean lil_Blue_Ford.
After several bad experiences of my own at different 'zones, I switch to advance.
No issues since then.

Employee knowledge, expertise and attitude has alot to do with it...

Front counter help at my local Autozone isn’t good and that seems to be relatively common. Front counter help at any of the three local Advance stores is generally worse (yes, there are three Advance stores within about 8 miles from me and I don’t live in a city, weird). I deal with the commercial counter in Autozone and the manager for Commercial at the local store is awesome. Very knowledgeable and very helpful.

 

[SenorNoob]

Advance in my town seems to pay everyone on commission. They won't offer the range of parts "grades". Whatever the most expensive thing in the system is is what the insist on selling. Even if it's a 3 day order item and and the next one down is in stock. I had to argue that one before when I could see the cheaper part in stock on their screen...

 

[oldgeek]

The local store switched from Advanced. There are other stores in the region that did the same. The owner said they had backorders for months. After switcing to Parts City, they filled many of those backorders in a week.