lil_Blue_Ford
Well-Known Member
TRS Forum Moderator
Supporting Member
V8 Engine Swap
TRS 20th Anniversary
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- Joined
- Aug 6, 2007
- Messages
- 8,356
- Reaction score
- 6,221
- Points
- 113
- Location
- Butler, PA, USSA
- Vehicle Year
- 95
- Make / Model
- Ford
- Engine Size
- 4.9L
- Transmission
- Manual
I now have two messed up orders in a row and no solution in sight. The returns and help through the website have proven useless and now there is nobody to call to get things resolved. Buyer beware.
The first order included a fuel pump. The problem was, what I got was not what was described on the site. No joy on a return, refund, or what I needed to make it work. Cost me an extra day, a special order part from a local parts store, lost wages, and a lot of screwing around to make it work. Now I’m pretty sure the “new” pump is failing.
Second order, they ship the wrong tie rod end. It’s on the paperwork correctly, but they shipped the wrong number. Tried using the site again only to be told that it can be refunded but not replaced with the correct part THAT THEY STOCK! And now there is no number to call to resolve a problem.
Sent from my kite using a trebuchet
****update****
After my loud complaint, I got an email from RA saying that they fixed the problem and as soon as they got confirmation that the wrong parts were on their way back, they would ship the right ones, which they did. I’m still a little unhappy that it had to come to this sort of public complaint to get things fixed, but without someone to contact to fix the problem, I didn’t see much other choice.
The first order included a fuel pump. The problem was, what I got was not what was described on the site. No joy on a return, refund, or what I needed to make it work. Cost me an extra day, a special order part from a local parts store, lost wages, and a lot of screwing around to make it work. Now I’m pretty sure the “new” pump is failing.
Second order, they ship the wrong tie rod end. It’s on the paperwork correctly, but they shipped the wrong number. Tried using the site again only to be told that it can be refunded but not replaced with the correct part THAT THEY STOCK! And now there is no number to call to resolve a problem.
Sent from my kite using a trebuchet
****update****
After my loud complaint, I got an email from RA saying that they fixed the problem and as soon as they got confirmation that the wrong parts were on their way back, they would ship the right ones, which they did. I’m still a little unhappy that it had to come to this sort of public complaint to get things fixed, but without someone to contact to fix the problem, I didn’t see much other choice.
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