New Ranger, no defrost?

[MTBangor]

Hello! I am a returning member, as i sold my first Ranger (95 xlt 3.0 2wd) maybe 11 or 12 years ago now. Last week i purchased a 2021 Ranger Lariat with the FX4 package, loaded with every option package. I was a happy camper for the first 300 miles, until the windows started fogging up on the freeway with no way to see and my wife and three kids in the truck. Defrost was on high, i could here blowing somewhere behind the dash, but nothing coming out of vents. I changed the temp to lowest setting and put it on the dash setting, and no air came out the vents, no change with or without AC. Soonest appointment at the dealer is February 25th! Ill probably be deployed again by then. Any ideas? I live in Western Washington, so driving without a working defroster is just not an option.

 

[dvdswan]

Did you check with Port Orchard Ford? This is a safety issue this time of year in the PNW. Chances are the AC system is having an issue conditioning the air.

IMO, Brand new truck I should have to wait 2 months for an appointment. Take is up with the sales manager to help you get it in. Squeaky wheel gets the grease.

BTW, welcome back.

 

[RonD]

I have read about the No Defrost and other HVAC issues before so it is on Ford's Radar as an issue

Not that that helps you, if dealer won't get you in

 

[MTBangor]

Did you check with Port Orchard Ford? This is a safety issue this time of year in the PNW. Chances are the AC system is having an issue conditioning the air.

IMO, Brand new truck I should have to wait 2 months for an appointment. Take is up with the sales manager to help you get it in. Squeaky wheel gets the grease.

BTW, welcome back.

Thanks. Just got an appointment with port orchard ford for 29 December. Soonest possible…

 

[MTBangor]

I parked the truck for awhile and went about my business. When i got back, air was working fine! Until about 15 minutes from home on the highway again, when all air stopped working. Really unfortunate, as I traded in 2020 silverado crew with 10k on it that had zero issues, but less fancy on the interior.

 

[85_Ranger4x4]

Thanks. Just got an appointment with port orchard ford for 29 December. Soonest possible…

Find a decent dealer and start from there. A month with defrost (parts backorder aside) is rediculous.

 

[dvdswan]

contact Ford Customer Service. The number is in the owner's manual. Start a case, brand new vehicle should be high priority.

 

[85_Ranger4x4]

contact Ford Customer Service. The number is in the owner's manual. Start a case, brand new vehicle should be high priority.

It's a safety thing too.

 

[Mp3sgt]

What I have found is that you will have to put the temp to max/hot either using the driver's side temp control or on the screen. I agree it is a problem but that may be a fix. I have not had this exact issue but do have times where the air is not moving. This seems to be when the temp is set for my comfort and the vehicle believes no temperature change is needed inside.

 

[19Walt93]

contact Ford Customer Service. The number is in the owner's manual. Start a case, brand new vehicle should be high priority.

Calling the CRC and opening a case may help but it basically just creates work for the dealer service manager. I ran our service department from 1982 until 2017 and never put off anyone more than about 2 weeks- and that would be for a major repair, not a diagnosis. If the service department schedule is run by Ford dealer standards, 70% of the daily hours are booked and 30% are filled with "emergencies" or walk ins. The current tech shortage is probably causing at least some delay, now that working with your hands is not considered a job worthy of respect.

 

[PetroleumJunkie412]

 

[dvdswan]

@19Walt93 I totally understand the concept, I was a service manager at a Chevrolet Dealer many eons ago. In a case such as this, Ford engineering needs to get involve ASAP, and starting a case is the first step.

IMO, the if the customer explains the problem, the best they can on the phone, and the dealer just sets up an appointment. The dealer is wrong. At my dealership if there was a safety issue I would have the vehicle towed to the closest Chevrolet dealership and pay for the toy.

Customer Service is just words in today's world IMO.

 

[PetroleumJunkie412]

At my dealership if there was a safety issue I would have the vehicle towed to the closest Chevrolet dealership and pay for the toy.

Now you're just baiting me.

 

[19Walt93]

@19Walt93 I totally understand the concept, I was a service manager at a Chevrolet Dealer many eons ago. In a case such as this, Ford engineering needs to get involve ASAP, and starting a case is the first step.

IMO, the if the customer explains the problem, the best they can on the phone, and the dealer just sets up an appointment. The dealer is wrong. At my dealership if there was a safety issue I would have the vehicle towed to the closest Chevrolet dealership and pay for the toy.

Customer Service is just words in today's world IMO.

I agree but the CRC isn't engineering, they're semi trained phone receptionists. I'd go to the dealer in person because the dealer may have someone with similar qualifications making appointments, rather that occupy the time of service employees who actually know something about vehicles. If an in person visit doesn't get it done, then call the CRC- and be prepared to call multiple times until you hear from someone with answers.

 

[HenryMac]

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