Street Beat Customs disaster - beware!

[Andres629]

Jim O. I would NOT be knocking off this company if they are MAKING THINGS RIGHT. Okay, so let the company make things right, don't just say they suck.

Always let the company make things right. All I am saying, is give them a chance.

I think he's given them about enough chance to make things right... any company that gives you the runaround like they did, then sends you the WRONG part has used up all their chances in my books.

 

[Jim Oaks]

I've been giving them a chance. I posted that I was getting better customer service than Vanessa was. But I'm also posting what's going on as it happens.

 

[Jim Oaks]

Well.......

Good news - Bad news:

Good news: The lights finally showed up Monday (14th)

Bad news: Vanessa is not happy with the quality and thinks I should send them back.

There is a ring where the headlight bulb is and then a projector light off to the side of that. If you look in the pick, you can see the bottom of the ring isn't chromed all the way and you can see runs from the finish/plating process. It's visible in the reflection when you look at the light.

What do you guys think? Keep them or return them? She spent around $145.00 (I think) on these.

 

[adsm08]

eww, that does look bad. If you'd spent less I might say live with it, but for almost $150 bucks and all the trouble you had to go through with this guy.... thats a nasty defect for all that.

 

[derekj]

I wouldn't bother unless it affects the light pattern. It took how long to get these - can you imagine if they had to send you another pair?

Derek

 

[OilPatch197]

What do you guys think? Keep them or return them?

Since I build these things for a fricking living, I would live with it. Optically it will not affect performance, and really nobody will notice it. I would like to see the overall picture of the lamp, arms length in truck position... uh yeah look at the overall looks, it appears it is ACCEPTABLE. The sputtering process is performed by evacuating the chamber containing the parts to be coated down to an atmosphere around 760 Torr. Using a combination of vacuum pumps. Once the chamber reaches the processing vacuum level the sputtering process begins.

First Argon is introduced into the chamber. Next, a high negative voltage around -1600 VDC is applied to the Cathode/Sputtering Target. This high voltage rips an electron from the Argon creating a positively charged Argon Ion and a high energy plasma. This Ion is accelerated into the target material by a high negative (-700 VDC) voltage which is applied to the cathode/target. When the Ion collides with the target material atoms of the target material are ejected away from the target surface depositing on the parts in the chamber, clearly that is where the issue lies, either not cost effective to fix, etc.

Thus because they are relatively cheap(these are no Hellas), and are offshore, quality suffers and they are much more likely to send and approve defects. But the optics is what matters, and the reflector finish looks quite good, that is the important thing, I don't give a crap if you got "euro", if the beam pattern sucks, you might be a city slicker.

In the world of optics, as in virtually everything else, you get what you pay for. The production of a high-quality optical component is a slow process. Not only is it a slow process but HOPEFULLY the lamps are built well enough to keep out condensate!!! The two enemies, accurate optics, and keeping the lamp free from condensate on the inside, meaning some good engineering.(which is quite LACKING in many euro designs)

I am glad you got your parts, and maybe you can sell your OEM headlamps on Ebay and recoup the cost.

 

[chevyguy1958]

Buyer beware!!!

I have also had a bad experience with Kasa Auto Parts! When we ordered wheels for my wife`s audi I specifically asked them on two different occasions that if the wheels did not fit would there be any return shipping or restocking fee`s and was told no, there would be no charge to me to return the wheels if they did not fit. Needless to say the wheels did not fit as promised by MyHotAudi.com and after countless emails and phone calls they refused to give us the information we needed to return the wheels. First they wanted something from the local tire store stating they didn`t fit then they wanted pictures of the wheels so they could see they weren`t damaged! We gave them everything they asked for and then they just refused to deal with our request. We finally had to resort to having the charges reversed on our credit card to get their attention. Now they want us to pay the $150.00 shipping charges to return their wheels that did not fit! When I called them and told them I would not pay the shipping charges to return the wheels they told me they will be filing a police report!

BBB Rating for KASA Auto Parts, LLC

Based on BBB files, KASA Auto Parts, LLC has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:
Failure to honor commitment to arbitrate or mediate disputes.
34 complaints filed against business
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
One complaint filed against business that was not resolved.
Click here for an explanation of BBB Ratings

Customers have alleged the company shipped them incorrect or defective parts. Some of these customers have reported problems receiving refunds. In some cases, customers have stated they were informed a 25% restocking fee would still apply.

The company has responded to complaints presented by the Better Business Bureau. In some instances they have stated they shipped the correct item and the customer was only due a refund less the 25% restocking fee.


Business Contact and Profile for KASA Auto Parts, LLC

Name: KASA Auto Parts, LLC
Phone: (612) 524-5435
Fax: (612) 524-5402
Address: 800 Nicollet Mall
Suite #1180
Minneapolis, MN 55402-7030
Website: www.performancechipsdirect.com
www.myhotranger.com
www.streetbeatcustoms.com
www.myhotmustang.com
www.autodirectsave.com
www.yourhotcar.com
www.myhotram.com

Principal: Mr. Scott Bostrom, Controller
Customer Contact: Mr. Scott Bostrom, Controller - (612) 524-5435
Entity: Limited Liability Company
File Open Date: December 2008
Type of Business: Auto Perform, Race & Sport Equipment, Auto Parts & Supplies-New

BBB Accreditation: KASA Auto Parts, LLC is not a BBB Accredited business.
Additional DBA Names:
Street Beat Customs
Performance Chips Direct
MyHotRam
MyHotRanger
MyHotMustang
YourHotCar
MyHotAudi
MyHotMercedes
MyHotBMW

Products and Services of KASA Auto Parts, LLC

According to information supplied by the company, KASA Auto Parts offers internet retail of automobile parts and accessories.



Additional Locations and Phone Numbers

Additional Addresses
3223 Fairchild Ave.
Wayzata, MN 55391
Tel: (612) 524-5411

500 East Grant St. #704
Minneapolis, MN 55404

1920 S. 1st St.
Suite #802
Minneapolis, MN 55454
Tel: (866) 760-0564

Additional Phone Numbers
+ 612 (9)
+ 866 (4)


Customer Complaint History for KASA Auto Parts, LLC

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 48 complaints about KASA Auto Parts, LLC in the last 36 months, our standard reporting period. Of the total of 34 complaints closed in 36 months, 32 were closed in the last year.

These complaints concerned :
2 regarding Billing or Collection Issues
7 regarding Delivery Issues
1 regarding Guarantee or Warranty Issues
7 regarding Product Issues
15 regarding Refund or Exchange Issues
2 regarding Sales Practice Issues

These complaints were closed as:
14 Resolved
19 Administratively Closed
1 Unresolved

 

[Ranger Dave (B25)]

Chevyguy:

Try www.parts4audis.com for ANYthing Audi-related. I know the owner personally, and he is a stand-up guy. He has probably 25 years in the VW and Audi parts game, and knows his business. He is the ONLY source I go to for my VW/Audi parts, both OEM and aftermarket. Call Mike or Kristen Potter: 1-888-389-7278 (3VW-PART).

You won't get the wrong parts, and you WILL get great advice and service.


Jim: What did you wind up doing about the lights?

 

[mashall]

Just found your website its pretty cool.Anyways the way i came across it was i typed in streat beat custom rip off and found your forum.Sounds like i not the only one that been jacked around.They sent me wrong grille ,polished not anodized black,then they asked for picks for return and i said i could tell the diff between black and polished and its wrong.I gave in and sent pics but now they say they not sending shipping label for their mess up because i asked for refund instead of replacement part.I just want money back and no deal with them anymore so now they say i pay for shipping. What a crappy way to do business,and a shame to because have alot of products but crappy set up.OH and i asked how to contact owner and "Dereck" states they dont hand that info out and he the highest up to talk to.I and alot of other people not using this company.Also posted on other forums and put them on Ripoff Report website!!!!

 

[heptofite]

huh, i remember when this thread first came up in 09

 

[rockin86ranger]

i remember it too and the scary part is that this business is still around, i dont think i have heard one good think about them. how to you run a business with no good reviews or comments

 

[02RangerXLT]

how to you run a business with no good reviews or comments

By selling to stupid people who don't research who they're buying from.