4Wheelparts.com am I being reasonable.

[Naddanme]

If I decide to call in and try to work something out on Monday that’s what I’ll have to do. Still haven’t decided. I’m taking both vehicle off-roading this weekend. I might just decide to leave the ranger the way it is for now. It does really good with just the spacer lift and The old 255/75/17 Stock tires off the Jeep.

 

[Shran]

Every lift I've purchased has been through Rocky Mountain Suspension. They have been great to deal with. FYI for future reference.

4WheelParts is a big company and there is no excuse for putting you through that just for order status. I expect long delays right now, it's fine, but to just leave you hanging with no answer is unacceptable.

 

[JMF661]

I did the skyjacker 4inch with the extended radius arms. I really like how it came out. It is a little expensive.

Just depends on what you want to do with it

 

[Curious Hound]

idk man thats a lil harsh, what if its not their fault directly, and they honor a full refund and say a discount towards future purchase....would you leave them a bad review?

No. I would not.

Or maybe its just the online store sucks or something, but its always been a pleasure doing business at their brick and mortar store here locally.
Plus their main warehouse is not too far, so they'll even will call it for customer pickup if I would rather fetch it myself than wait for shipping.

Thats fine. If all they want to do is brick and mortar business, then they should remove the website.

Leaving a customer hanging for a month without communicating is bad business and shows a total lack of customer service. You have to communicate. You have to let the customer know whats going on. You have to let the customer know that you value your relationship with them. Covid or no covid, customer service still counts.

I have purchased from them a few times in the past. I don't remember any problem. So they must have done OK. But I still stand by my original recommendation for this case.

I operated an electrical contracting business years ago. One Sunday night, between Christmas and New years eve, I was in the main teledata room for a major insurance company replacing breaker panels - with the flu and a 102 degree fever, all night long. Because that was the window they could give me to do the job and it had to be done. That's customer service.

 

[Naddanme]

Thanks I agree. I’m not to the point of really giving them a hard time. But I’m about done with dealing with them forever. I can’t tell you how many times in the last year I’ve worked over 24-30 (a few times over 36) hours straight to take care of a customer. We go to great links to take care of our customers. That’s why we have work( a little not a lot) when others don’t. Just the way I was raised but not the norm anymore.

 

[sheep herder]

One of the problems with online stores is that they're selling goods that they don't actually have in their possession. You place an order with them and then they order it from their supplier. Throw in the covid cooties and you really end up with a mess.

 

[Dirtman]

Been dealing with similar issues with different companies. My feeling is, shipping delays are completely understandable and just something we all have to live with right now. Businesses are closed, warehouses running at reduced capacity, the post office is broke.

However there is literally no excuse for not being able to answer an email or a phone call. If you can take an order, you damn well should at the very least be able to communicate with your customers.

I had ordered a new oven from Best buy, 2 weeks later I'm still waiting on it so I start trying to contact them to get a rough estimate on a delivery date. No one gets back to me for over a week so I canceled the order.

Around the same time I ordered a desk from I forget who (small company). After 2 weeks I emailed them and asked if they had any updates on delivery time. I was emailed back in less than an hour. Delivery was expected in almost 6 more weeks but hey, they answered the damn email so I didn't cancel and just waited patiently.

Both companies experienced shipping delays, one got to keep my money, one got to go **** themselves. Only difference between the two was one of them took the time to write a 3 sentence long email.

 

[Curious Hound]

Been dealing with similar issues with different companies. My feeling is, shipping delays are completely understandable and just something we all have to live with right now. Businesses are closed, warehouses running at reduced capacity, the post office is broke.

However there is literally no excuse for not being able to answer an email or a phone call. If you can take an order, you damn well should at the very least be able to communicate with your customers.

I had ordered a new oven from Best buy, 2 weeks later I'm still waiting on it so I start trying to contact them to get a rough estimate on a delivery date. No one gets back to me for over a week so I canceled the order.

Around the same time I ordered a desk from I forget who (small company). After 2 weeks I emailed them and asked if they had any updates on delivery time. I was emailed back in less than an hour. Delivery was expected in almost 6 more weeks but hey, they answered the damn email so I didn't cancel and just waited patiently.

Both companies experienced shipping delays, one got to keep my money, one got to go **** themselves. Only difference between the two was one of them took the time to write a 3 sentence long email.

That's exactly the point. I had an issue last year with Coy's wheels. There was a shipping issue that cost me an extra $800.00 even though shipping was included with the price of the original order. There was a third party involved. But my order was through Coy's Wheels. He wouldn't communicate. I was patient and persistent, knowing that he was probably trying to get resolution form the third party he contracted with. But he wouldn't give me updates and I was always the one initiating communications. After 8 months, I gave up. I'm perfectly happy with the product I received. But it cost me a lot of money that it should not have cost. I will never do business with him again. I will never recommend his business and I will never say anything positive about him or his business. The customer service was lousy and I feel that they stole money from me. In my last email, I told him how I felt and that his conscience should dictate his behavior. He can now deal with God on this issue. God says "Vengeance is mine." So I'll let God handle it long term. This is actually the first time I have said anything publicly about it and I'm just using this as an example of bad customer service. That man stole from me. He is a bad businessman. And that was way before the Covid problem. Businesses like that should not survive.

 

[Dirtman]

When I email or call a company about this sort of thing, 99% of the time I'm honestly not even worried about the actual shipping time or delivery date. I'm calling because after weeks sometimes you just want to know a company is still committed to your order. I wanna know they are still actively doing "something". When you get the typical corporate response "someone will get back to you" or just get flat out ignored then that company is obviously not doing squat to even attempt to keep its customers in the loop. If you don't have the resources to return a phone call, you should not be open for business and taking orders.

On the other hand, a company that responds immediately even with bad news is still OK in my book. Hey, crap happens. If you tell me about it and keep me in the loop with good communication I'm gonna be a much more patient customer. Tell me my stuff got lost in the jungles of Peru or is currently tied up as evidence in a homicide investigation, I'll probably have some follow up questions but hey at least I know where my stuff is and that you cared enough to keep track of it...

Telling me Bob will call me back is not an answer, it's an excuse to get me off the phone until I call back and become someone else's problem.

 

[Naddanme]

I think that sums it up pretty good right there.

It’s funny. I posted this on the JK forum first because I’m more active there. There a guy called “ TheDirtman” and I though you two where the same person up until now. Lol He told me to quite my B*^^**^ and learn to build my own suspension etc. some people lol

 

[Dirtman]

I think that sums it up pretty good right there.

It’s funny. I posted this on the JK forum first because I’m more active there. There a guy called “ TheDirtman” and I though you two where the same person up until now. Lol He told me to quite my B*^^**^ and learn to build my own suspension etc. some people lol

Well to be fair, about the only reason I would ever be on a Jeep forum would be to insult people.

 

[Naddanme]

Thanks lol

 

[Dirtman]

Me and any Chrysler made after 1993 have a long and horrible history.

I like old c-jeeps and cherokees

 

[97RangerXLT]

Me and any Chrysler made after 1993 have a long and horrible history.

I like old c-jeeps and cherokees

I gotta say that the 1994 Intrepid (second year of the 12 year run of Intrepids) was damn near bulletproof. the only gripes I had about that car was the hvac system was garbage and the headlight system was not designed well. the rest of that car would probably still be driving after a nuclear holocaust if it hadn't got totalled.

AJ

 

[Dirtman]

I gotta say that the 1994 Intrepid (second year of the 12 year run of Intrepids) was damn near bulletproof. the only gripes I had about that car was the hvac system was garbage and the headlight system was not designed well. the rest of that car would probably still be driving after a nuclear holocaust if it hadn't got totalled.

AJ

The last "Chrysler" I owned personally was my 89 Ramcharger. Absolute indestructible tank. I've since worked on grand Cherokee's, the new wranglers (dunno when they started? 05 06?) And things like the liberty, commander etc. They are all some of the worst things I've ever worked on. I'm sure Chrysler has, and still does make some good things but you just kinda get a sour taste in your mouth when you work on one brand with so many issues. Especially when its 5 different cars with the exact same fatal flaw like the stupid 4.7s spitting valve seats.