Still waiting for the magic. So far, it is my fault their catalog is (blatantly) wrong, so... I will officially order elsewhere, henceforth.
Now, you're on blast. Go ahead, spam this email again. It's my 2008 email Addy.
lol---------- Forwarded message ----------
From: "Shawn Roberts" <shawn.patrick.roberts@gmail.com>
Date: Mar 2, 2015 5:59 PM
Subject: Re: Contact 4 Wheel Parts - Customer Service
To: <customerservice@4wheelparts.com>
Cc:
Richard,
I was dealing with Vickie on the phone support earlier, but didn't really reach a satisfactory resolution. Instead of retyping everything, I am pasting the body of my llast email to her, to which I have received no response. The truck is factory stock, per my words below. I did partially install them, but haven't driven on them, so I feel that being denied an exchange because I attempted to install a part that was incorrectly sent to me due to a catalog error is an inappropriate resolution, especially since this part has a Lifetime warranty from the manufacturer, so you would be out no money as a company other than whatever I was planning to spend with you in the future.
"Vickie,
Upon doing more research into this matter, several other sites (including Summit Racing) do in fact list part #926500 as the correct shock for a 93 Ranger 4x4 4.0 with 0-2" of lift. I crosschecked the part number on my leaf springs, and they are, in fact, original to the truck. The lift blocks are, as well. Every 4x4 Ranger that came off the line had 2" blocks installed from the factory.
Your catalog is incorrect, apparently.
From Advance Auto, Stock shock for a 2wd Ranger Gabriel Sensa Trac 37013 (ext L 23"; comp L: 14.375"):
http://shop.advanceautoparts.com/p/monroe-sensa-trac-light-truck-shock-absorber-37013/19710470-P?navigationPath=L1*14921|L2*15010#fragment-2
Stock shock for 4wd Gabriel Sensatrac 37014 (ext L 26.375"; comp L 16"):
http://shop.advanceautoparts.com/p/monroe-sensa-trac-light-truck-shock-absorber-37014/19710471-P?navigationPath=L1*14921|L2*15010#fragment-2
Note how under 'Specifications', the shock you list 922508 matches the specs for Gabriels 37013, which is for a 2wd. The 926500 matches Gabriels 37014, which is the stock replacement for a 4wd.
Again, your catalog is incorrect, and this is not my fault. I trust that you guys will make this right, and just do an even exchange.
Regards,
Shawn Roberts"
Thanks,
Shawn Roberts
On Mon, Mar 2, 2015 at 5:46 PM, <customerservice@4wheelparts.com> wrote:
Hello,
The shocks that you were sent are the correct shocks for your vehicle. Do you have a lift kit?
Thank You
richardm@4wp.com
Customer Service
400W. Artesia Blvd.
Compton, CA
-----Original Message-----
From:
shawn.patrick.roberts@gmail.com
Sent: Sunday, March 1, 2015 1:09am
To:
customerservice@4wheelparts.com
Subject: Contact 4 Wheel Parts - Customer Service
I ordered a set of Procomp ES9000 shocks for our 1993 Ford Ranger 4wd Regular Cab. Received order, no problems there. However...from what my husband has found on the internet...the rear shocks were not appropriate. He thinks they were for a 2 wd. Part number 922518 is not a ranger shock... With 200 lbs in the bed of the truck, the passenger side shock didn't even have to be compressed to install it. Please make it right.