Rearanger
Active Member
- Joined
- Feb 4, 2008
- Messages
- 1,429
- Reaction score
- 23
- Points
- 38
- Location
- Southeast USA
- Vehicle Year
- 2003
- Make / Model
- Ford
- Transmission
- Manual
I've spent two days trying to get Gates and RockAuto to make right an error in their upper rad hose part number.
I ordered an upper and lower rad hose for the truck in my sig, 2003 Ranger 3.0L XL. The upper hose was the wrong hose and would not fit. Double checking the part number from RockAuto and the Gates web site gave me the same part number I ordered and been shipped.
I called Gates and explained the problem, so he had me check the part number with a 2004 Ranger. That part number's picture, and a confirmation at NAPA, showed the 2004 part was correct for my 2003. Even NAPA spec's out the wrong part for a 2003 as they are relying on Gates.
The Gates upper rad hose wrong part number is 22144, the correct part number is 23272.
I'm not sure if this applies to all 2003 Rangers as Gates came up with the reference to the 2004 pretty quickly, so I think they may have had this problem before.
The Ford part number is F87Z-8260-AA. The part's picture for that part number is so generic I cannot tell if that is a correct part number.
RockAuto is saying it's my fault and will not pay for return shipping - they're being real pricks about this and not showing any customer service skills.
Check the parts picture closely, or better, go to a parts store with the old part to confirm it's correct.
I ordered an upper and lower rad hose for the truck in my sig, 2003 Ranger 3.0L XL. The upper hose was the wrong hose and would not fit. Double checking the part number from RockAuto and the Gates web site gave me the same part number I ordered and been shipped.
I called Gates and explained the problem, so he had me check the part number with a 2004 Ranger. That part number's picture, and a confirmation at NAPA, showed the 2004 part was correct for my 2003. Even NAPA spec's out the wrong part for a 2003 as they are relying on Gates.
The Gates upper rad hose wrong part number is 22144, the correct part number is 23272.
I'm not sure if this applies to all 2003 Rangers as Gates came up with the reference to the 2004 pretty quickly, so I think they may have had this problem before.
The Ford part number is F87Z-8260-AA. The part's picture for that part number is so generic I cannot tell if that is a correct part number.
RockAuto is saying it's my fault and will not pay for return shipping - they're being real pricks about this and not showing any customer service skills.
Check the parts picture closely, or better, go to a parts store with the old part to confirm it's correct.