the warn jeep hubs

[mhughes165]

Alright I am the one who blew that hub to pieces.
#1 I was not bound up I was spinning cause I was high centered on my newley fabricated tranny crossmember.

full throtte or not, if u were free spinning and then caught when u tilted forward idk anyone that would warranty carnage of that nature either, the amount of stress that will put on the hub is mindblowing in a situation of that nature. any hub wouldnt have blown in that situation, and i was saying that even if u had done the knuckle swap with drive flanges, u still would be broken, just ur axles instead of the hubs, becuase the drive flange would not break so all the stress gets transferred to the shaft or the locker....

 

[Evan]

full throtte or not, if u were free spinning and then caught when u tilted forward idk anyone that would warranty carnage of that nature either, the amount of stress that will put on the hub is mindblowing in a situation of that nature. any hub wouldnt have blown in that situation, and i was saying that even if u had done the knuckle swap with drive flanges, u still would be broken, just ur axles instead of the hubs, becuase the drive flange would not break so all the stress gets transferred to the shaft or the locker....

Neither of us where there so we don't know exactly how the hub broke. My point is that Jim does NOT send a receipt with his hubs. A receipt is required for us to make a claim on the Warn lifetime warrenty. So we're loosing that benefit when we buy through Jim.

When I ordered my hubs the service was great. I just wish Jim would come on and clear up this warranty stuff.

 

[junkb2000]

thank you Evan. I too wish someone would clear up how we are supposed to even have Warn look at the stuff and let them decide whether or not to warranty the hubs. I have already said if Jim doesn't warranty them that is fine but a little help with getting warn to warranty the hubs would be nice.

 

[mhughes165]

thank you Evan. I too wish someone would clear up how we are supposed to even have Warn look at the stuff and let them decide whether or not to warranty the hubs. I have already said if Jim doesn't warranty them that is fine but a little help with getting warn to warranty the hubs would be nice.

im just trying to understand the scenario that caused the hub to explode like that, becuase warn will want to know the same exact thing....

 

[junkb2000]

When I talked to warn they said as long as the spindle nuts didn't come off inside they would warranty and I am not sure if you can see or not but the nuts are still in place

 

[Totalled]

Print that picture out, send it with the hubs in the box...

 

[MAKG]

Jim doesn't provide receipts? Is that true?

Jim, I've been considering a gear swap and limited slip in the Exploder, and that little factoid will prevent me from buying it from you. Even if 4WheelParts or West Coast Differential is significantly more expensive. It makes all the difference. If it's true, I'll suggest rather strongly that you reconsider. If it's not true, you NEED to respond.

 

[Evan]

Jim doesn't provide receipts? Is that true?

Jim, I've been considering a gear swap and limited slip in the Exploder, and that little factoid will prevent me from buying it from you. Even if 4WheelParts or West Coast Differential is significantly more expensive. It makes all the difference. If it's true, I'll suggest rather strongly that you reconsider. If it's not true, you NEED to respond.

I am fairly certain I did not receive a receipt, although I could have missed it somehow. I believe Jim drop ships a lot of this stuff, and the receipt (and even invoice) is often left out of the process as a cost saving and convienience measure for the suppliers.

 

[Jim Oaks]

What the hell people?

First off, I don't read all the forums. You could probably start a post here and blast me for a month and I wouldn't realize it.

Thanks so much for bad mouthing me on the internet. Thanks to the staff of TRS for not telling me there's a topic here I need to reply to.

I thought this issue of the hubs was resolved after my last email to you April 28th.

I gave you Warns warranty information and the address to send your hubs to:

Warranty inquires and Products returned for warranty service should be sent to
:​

WARN INDUSTRIES, INC
Customer Service Department
12900 SE Capps Road
Clackamas, OR 97015​

1-800-543-WARN (1-800-543-9276)​

1-503-722-3005 International Fax​

If your hubs are eligible for a warranty, Warn will replace them, but you have to send them the hubs to the address I gave you.

WARN will, at its option, repair, replace or refund the purchase price of a defective hub or component, provided you return the defective hub or component during the warranty period, transportation charges prepaid, to Warn Industries' Service Department or a Factory Authorized Service Center.

Here's the link to Warn's warranty I sent you:

http://www.warn.com/corporate/images/907/hubwarr.pdf

Why would you send them to me? I would just send them to Warn and wait to see if they'll cover them.

This is a normal process. For example; For Christmas I bought my daughter a Kodak camera from Walmart. The camera broke no fault of hers. Walmart won't take it back. It has a manufacturers warranty and had to be sent to the manufacturer. I sent it to Kodak, they fixed it and sent it back at no cost. It's normal for a dealer to refer you to the manufacturer if it's possible to send them item back to them.

Your hub has a manufacturers warranty. The warranty very clearly states where to send the hubs to. As I pointed out, the warranty states that it DOES NOT cover overloading and they may not cover them.

This warranty does not apply (i) to finish, or (ii) if the hub has been damaged by accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation, or improper service. Commercial or industrial use or application voids the warranty.
​

I have never asked Warn to warranty my personal hubs. When they go, I know it's not from a manufacturing flaw - it was from pure excessive force and Warn would go broke replacing these flange style hubs every time we(I) broke them on the trail.

When you ordered them you should have received a paypal receipt. If on credit card you should have your credit card transaction. There should be an invoice taped on the box they were shipped in, but I can't verify that since they were drop shipped from the distributor. I can easily send you some type of receipt if you need one. You haven't told me that you need a receipt to send them back.

Maybe I'm just the odd-ball here. I would never have dreamed of asking Warn to warranty the hubs I've broken in the past. I don't think they're going to cover them.

Hopefully everyone reading this will grasp the idea that many parts have a manufacturers warranty and that warranty will list the address they want you to send the item to for repair. I could see taking the item back to the store you bought them at, but if you bought them online and had to ship them back, why wouldn't you just send them straight to the manufacturer that has to make the decision if they're covered under warranty and give you an address to send them to if you want them covered?

I really don't think it's fair to go online and start complaining about me. Those hubs have a warranty. I gave you a copy of the warranty with the address of where they want the hubs sent. You never mentioned needing a receipt and never emailed me any further after I gave you the warranty address, so I thought this issue was resolved.
​

 

[Jim Oaks]

Neither of us where there so we don't know exactly how the hub broke. My point is that Jim does NOT send a receipt with his hubs. A receipt is required for us to make a claim on the Warn lifetime warrenty. So we're loosing that benefit when we buy through Jim.

When I ordered my hubs the service was great. I just wish Jim would come on and clear up this warranty stuff.

OK. I never thought about a receipt because you have proof of payment from your Paypal transactions that come to your email.

It's not that big of a problem though. All I have to do is enter your name or paypal email address in paypal to bring up your payment and make a receipt for it. I also keep the payment notices I get from paypal and note when they were shipped and organize my payments received and invoices from distributors by month. I can go back at anytime and create a receipt if someone needs one for a warranty. But as far as a basic receipt goes, you get one by email from Paypal.

Jim, you should come on here and clear things up. If you know what he needs to do in order to redeem the warranty, tell him. I'd be interested myself. If he can't redeem the warranty, then you have a problem with your supply system, as that warranty asset is being lost somehow on the way from Warn to your customer.

I did that on the 28th by giving him the link to the warranty with the address of where to send them. He never emailed me back so I thought it was taken care of.

 

[mhughes165]

OK. I never thought about a receipt because you have proof of payment from your Paypal transactions that come to your email.

It's not that big of a problem though. All I have to do is enter your name or paypal email address in paypal to bring up your payment and make a receipt for it. I also keep the payment notices I get from paypal and note when they were shipped and organize my payments received and invoices from distributors by month. I can go back at anytime and create a receipt if someone needs one for a warranty. But as far as a basic receipt goes, you get one by email from Paypal.




I did that on the 28th by giving him the link to the warranty with the address of where to send them. He never emailed me back so I thought it was taken care of.

idk why he never pmed u jim, i know i mentioned it time and again, u always go back to the manufacturer when u buy somehting online, never the dealer, and he was blasting u all over on every site he could without telling everyone the full story, he made a fool move with those hubs and simply obiliterated them and i am sure warn will want to know how they broke.....

 

[Jim Oaks]

junkb2000,

Did you even read the warranty information in the link I sent you in the email on April 28th? Here's part of the email:

Here's Warn's warranty with the information on where to send them under warranty:

http://www.warn.com/corporate/images/907/hubwarr.pdf

Just to prepare you, they probably won't warranty them because you were using them offroad and overloaded them. If that was the case, I wouldn't be as careful with my own hubs and would be sending Warn exploded hubs every couple of months.

 

[97BlackBetty]

Alright I just read this whole thread...junkb2000, Your kidding right. I have had Warn send me replacement hubs twice. The reason why I went for the warranty is because I broke the hubs on the street with an open carrier and 31's. The hubs I broke were the Ranger hubs and after the second set, one of the guys there called and suggested that I upgrade to the Jeep hubs. Unofficailly of course. All you need to do is call Warn, get a number from them, box up your hubs, and ship them. I have never needed a receipt of any kind to return products to Warn. And blasting Jim is a low blow. How old are you really, I am a broke ass college student and I know better then to go public like this with an issue.

Grow up and dont pass your problems on.

P.S. I dont think Warn is going to warranty those. I know I wouldnt. Hubs dont just blow apart like that!

 

[jamie4ltr]

Cheap Corporations

Products of the world keep getting cheaper and cheaper! I don't know the whole story, but can believe that fella got a dud for sure. If it was me after a couple trips with gernaded warn hubs, I'd be pissed! I ran 33x12.5 MTR'S and BOGGERS for a year and now 35x12.5 Mickey Thompson MTZ's for 6 months of very hard abuse. Before that 31x10.5 Baja mt's for a year or more. I've blown 1 hub in this time. (Truck had reg Warns when I bought it) A friend of mine has had his ranger for I think 6 years with 33x12.5 BOGGERS the last 3 years and has NEVER blown a FACTORY hub!!! Do LTB's weigh more than a bogger? I doubt it, none of us have front lockers though. Still, a company should stand by their product and warranty. If it doesn't seem feisable to offer a lifetime warranty (due to lockers and oversize tires) THEN DON"T OFFER IT!!! Another friend of mine just built a ranger. He ordered the 6'' Skyjacker class2 system in BLACK. While installing the extended radius arms we noticed that one arm was powder coated RED with a light film of BLACK over it. NO big deal, his Dad powder coats! After the lift was done we noticed the back didn't look right. After many measurements and other peoples opinions we determined the leaf springs were VERY different. He contacted Skyjacker who told him to deal with the company he purchased it from, 4 WHEEL PARTS.com. He did so and it seemed that the company didn't really care about his problem. After MANY phone calls they finally agreed to send him new leafs if - he paid cost and shipping up front for the new ones, then when he paid the shipping to send the old ones back they would credit him ONLY the cost of the new leafs, NO SHIPPING!!! The shipping was around $200 per set of leafs! So he purchased a complete lift and still had to pay an extra $400 for a proper set of leaf springs. How do people get away with this???

 

[junkb2000]

No Jim I didn't read the warranty because for some reason acrobat reader hasn't been working on my cpu and haven't been able to reload it I just down loaded another pdf reader so I will read it and see what it says. The more I think about it the more I feel like a real asshole you guys are right I probably did overload them and I should have kept my problem with Jim between me and Jim, not out in the open like I have done here. Again after thinking some more my problem is not with Jim and I would like to formally say I am sorry for the disrespect I have shown Jim and his site.