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- Joined
- Jan 2, 2001
- Messages
- 8,001
- Age
- 41
- City
- Lancaster, Ohio
- Vehicle Year
- 2016
- Engine
- Transmission
- Automatic
- Total Lift
- 5"
- Tire Size
- 35"
I have had nothing but trouble with this place. I thought Microsoft Customer Service was horrible.
Back in February of 2006, I bought Heather her engagement ring from Zales. I ordered it off zales.com. I proposed to Heather April 1, 2006. (I know, April Fools)
Not long after we noticed the diamond in the center was crooked. We took it in and they sent it off to be fixed. It came back and looked OK, but within a week or so it was back to the way it was prior.
We had it in there for a good 3 of the first 6 months she had it. They finally replaced it, or so they say, and the new one has the same exact problem.
Fast forward to December 2007. Heather and her mom were at a Zales in Heath, Ohio. The lady noticed how crappy it looked and told her she would order her a new ring, in the proper size, so it would not have to be sized and therefore screw up the diamonds. Said it would take four weeks. No word, they called back the end of January, and the ring had never been ordered. The lady said she would place the order come Monday. Waited another 4 weeks, come the end of February. Called back, the ring is not in, the lady is too busy to find out why, she would call Heather back in a couple days. Never heard from her. Now the lady OFFERED to do this, they didn't go in to the store in December to bitch, but the lady noticed and offered to replace it.
A few days later I now get involved. I call the store in Heath, the number is disconnected. Store is gone!! I am given a new number to call.
It just so happens this new number is to a store in Eastland Mall, which is right around the corner from Heather's house. However, the lady who worked at the heath store is off with pneumonia, she now works at the eastland store.
I talk to a guy named Chris who promises to resolve the issue. We go in last Thursday night and Chris is there. He says he will order a new ring even though we don't know if the other woman ever did like she said she would. He needed my order number which was at home. I told him I would fax it Friday morning, which I did.
I call him Friday afternoon and he says the fax machine is broken and he can't get the order out. He would fax me a confirmation when he does. We had a snow storm on Friday evening so the mall was closed Saturday. I get a call from him Monday letting me know that 'corporate' doesn't think the order number I gave him is enough and he is waiting on them to call him back. He now wants me to fax him my monthly billing statements from when I was paying on the ring... yeah NOT! I told him he has my name and order number, it should be plenty.
He tells me he is trying hard to get it fixed. I then tell him, no offense, but that's what the last lady said three months ago, so until I have a faxed confirmation in my hand, I won't believe it is taken care of. This made him angry. I didn't care though. I figure spending $2000 on a ring should mean something, right?
I call in today and he is off.
I plan on going back tomorrow.
Which one of you should I call from Jail to come bail me out?
Back in February of 2006, I bought Heather her engagement ring from Zales. I ordered it off zales.com. I proposed to Heather April 1, 2006. (I know, April Fools)
Not long after we noticed the diamond in the center was crooked. We took it in and they sent it off to be fixed. It came back and looked OK, but within a week or so it was back to the way it was prior.
We had it in there for a good 3 of the first 6 months she had it. They finally replaced it, or so they say, and the new one has the same exact problem.
Fast forward to December 2007. Heather and her mom were at a Zales in Heath, Ohio. The lady noticed how crappy it looked and told her she would order her a new ring, in the proper size, so it would not have to be sized and therefore screw up the diamonds. Said it would take four weeks. No word, they called back the end of January, and the ring had never been ordered. The lady said she would place the order come Monday. Waited another 4 weeks, come the end of February. Called back, the ring is not in, the lady is too busy to find out why, she would call Heather back in a couple days. Never heard from her. Now the lady OFFERED to do this, they didn't go in to the store in December to bitch, but the lady noticed and offered to replace it.
A few days later I now get involved. I call the store in Heath, the number is disconnected. Store is gone!! I am given a new number to call.
It just so happens this new number is to a store in Eastland Mall, which is right around the corner from Heather's house. However, the lady who worked at the heath store is off with pneumonia, she now works at the eastland store.
I talk to a guy named Chris who promises to resolve the issue. We go in last Thursday night and Chris is there. He says he will order a new ring even though we don't know if the other woman ever did like she said she would. He needed my order number which was at home. I told him I would fax it Friday morning, which I did.
I call him Friday afternoon and he says the fax machine is broken and he can't get the order out. He would fax me a confirmation when he does. We had a snow storm on Friday evening so the mall was closed Saturday. I get a call from him Monday letting me know that 'corporate' doesn't think the order number I gave him is enough and he is waiting on them to call him back. He now wants me to fax him my monthly billing statements from when I was paying on the ring... yeah NOT! I told him he has my name and order number, it should be plenty.
He tells me he is trying hard to get it fixed. I then tell him, no offense, but that's what the last lady said three months ago, so until I have a faxed confirmation in my hand, I won't believe it is taken care of. This made him angry. I didn't care though. I figure spending $2000 on a ring should mean something, right?
I call in today and he is off.
I plan on going back tomorrow.
Which one of you should I call from Jail to come bail me out?
