Still no update on my truck, but I’ve got a few things to bitch about.
Ford claimed they would be in contact “at least once every 45 days”… that’s just a flat out lie. They last time they sent out that email was on 11/6. Today is 1/14.
In all reality, that email means shit to me. It doesn’t get me my truck any faster. The fact that they used the words “promise, commitment, and no matter what” and still can’t send a form email just shows their lack of commitment, poor communication, and that they just don’t give a fu(k about their customers.
If they had simply said “thank you for your order, we will contact you when it gets delivered” I would have fully accepted that… they decided to up the ante with their offer and failed to follow through with something as simple as an email. That really doesn’t give me much faith in Fords abilities.
Next…
I got an email from Ford credit (it’s separate from Ford Motor Company, so that can’t be considered as contacting me once every 45 days… we’ll get to that.)
They offered me a $2500 Cash Reward for any new vehicle purchased or ordered by 1/3. Since I placed an order already, I brought it to the dealer to get it applied to my truck. They couldn’t do it because there’s no VIN yet. That’s not part of their deal!!!
I emailed Ford Credit for more info and they pretty much said “oh well, get bent.” 27 emails and phone calls later, multiple threats, etc its been extended to early April. I shouldn’t have had to make a single call… I was within the rules. Hopefully I at least have a build date and VIN by then, but you never know.