NAPA Auto Parts rant

[Ranger Dave (B25)]

If you think it's bad for you, imagine the guys in Hawaii. ... The guys probably have to wait 2-3 weeks for the boat!

I never waited more than 5 days for anything when I lived there.

 

[odie1969]

Never Had a problem with Autozone, I buy everything I can there. Plus they don't question me too much about having a 94 engine in a 90 truck.

You think that is bad. try having a 04 motor in a 87 with a dana44/50 hybrid out of a 84bronco. But ya I use autozone most often and if I dont I will use their prices to price match someone else. But if I have to order on-line Rock auto is my first stop followed by Ebay.

 

[machine090767]

guys, it's about who you know. I can walk into my friends napa store and get any part shipped to that store within 48 hours and if they do not carry a certain item, they willl themselves find it and have it for me within 72 hours.

 

[Hopman]

Yeah. But it probably cosy you an arm & a leg!

 

[BlackBII]

NAPA is always my last resort. All my experiences have been horrible with them.

RockAuto.com is the best place to get parts. CarQuest after that.

 

[holyford86]

I don't mind NAPA, I love their website for the commercial accounts (NAPA Pro Link) but the countermen are pretty well useless. I usually look everything up online and call it in. Advance has some pretty sharp people behind the counter but there are a few idiots. I've had a few tell me that parts do not exist when I bought the same thing there a week before AND have the part number. Autozone is my least favorite. Very few of the people behind the counter have a clue and the electrical and brake parts they sell are absolute garbage IMHO...

 

[scotts90ranger]

I use Napa when it's cost effective, we use them at work so I get a discount and the parts delivered... not always cheapest but that's what shopping around is for.

 

[mp3deviant721]

The Napa in my area is pretty good at getting parts. So is Advanced Auto Parts. Lol. Actually all of them are. I've used all of them except Carquest. But Advance has the best customer service here. The guys at O'reilly's here are kinda crabby though.

 

[OilPatch197]

Here's how it works at the Napa I work at: There's only one warehouse that's local that we order from. We send a driver a couple times per day to pick up parts at the warehouse. So, if you order parts in the morning, you'll get it the same day. If you order late in the day, we have the parts overnighted and they'll be waiting for you when we open at 8 AM the next day. If the local warehouse doesn't have it, it's considered a special order. We order from the next closest warehouse, make you pre-pay, and charge you about $5 shipping (hey, UPS doesn't work for free). Usually it takes 2-4 days at the most to get parts from another warehouse, depending on how far away it is.

Ask them WHERE the parts are coming from. Sounds like they're pretty incompetent.

All NAPA's are NOT created equal! The NAPA around here, orders from the local warehouse, and they do NOT "special order" from other warehouses, it just takes longer for the items to arrive, at no extra charge. If you order before 10 a.m. you can usually get it the same day, if the local warehouse has the part. Also they have AAA discounts. They also have bar stools for the patrons!

They hold your items for up to six days, then they send it back "on the truck". The people that work there have classic cars themselves. They are into cars, drive them around town, and it is great that NAPA supports this.

But my NEW alternator recently came in a shotty box! I told the dude, "Dude, open that up, make sure it's ok, that box looks like it's been well worn"

It was good. NAPA seems to not sell CRAP, AutoZone is REALLY, Really bad at that, cheap crappy fuzzy dice, and Made in China Isles with Fuel saving scams like the Turbonator, etc.

O'Rilley's is better than an AutoZone, the store, the people, generally look better, and you can pay at the counter rather than the "checkout zone" that never has enough change.

 

[ronclark]

I love the NAPA here, Yeah there more expensive, but thy always seem to stand behind there stuff. Most stuff I order does not come from China big + there

 

[gwaii]

I got a napa and carquest here. They never have shit and i live on an island in alaska so everything has to come by boat or by air. Imagine how gay my parts experiences are. You guys are spoiled as shit.

this is my life too-except that we only have a napa,and it's 100 km away on the other end of the island.prices are a bit high,but that also comes with island life....there are only so many people to support the business;if they went under i would be screwed.

 

[ozziemo27]

Different places are better than others. It really does matter who is behind the counter working. My local NAPA and autozone has some knowledgeable folks who don't have their heads up their asses. Sure some products at autozone are junk but I dont go there to buy the obvious junk stuff, i go there to buy an occasional tool when I'm in a pinch, part, or fluid or something of the like. It would be ignorant to judge a whole chain just by one location's stupid employees.

 

[88_Eddie]

^
i believe that should be the last post in this thread, well said

 

[Peregrine]

guys, it's about who you know. I can walk into my friends napa store and get any part shipped to that store within 48 hours and if they do not carry a certain item, they willl themselves find it and have it for me within 72 hours.

It's also the store. My local napa has always been great to deal with. Some of the other stores in the valley suck horribly. It's the same with any business, it depends on who is running it and how they are running it.

*Edit*

Yeah... What Ozzie said...

 

[ozziemo27]

^
i believe that should be the last post in this thread, well said

Thankyou, I just like to keep an open mind about those kind of things and wish more people would.