110/hr shop rate is CHEAP around here. We just moved our shop rate up from $139 to $149 for outside customers.... Just a few years ago it was only $119. We are a dealership though so what do you expect? Free work from a stealership? That seems to be everyone's mindset with a camper that has a manufacture warranty but they didn't buy from our dealership.. They get all mad when you say they may have to pay diag fees.... "I'm not paying anything, it has a warranty." I say, "well manufactures don't pay diag costs and our techs are flat rate so they don't work for free and we don't owe you anything since you didn't buy from us" I hate being a dick like that sometimes but it's the truth...