Ripped off

[legoms013]

Its absolutely freegin ruhtarded that they even offer a complete kit without coils.

My kit came with coils back when I ordered mine in early 2008.

What moron decided "hey lets have a box kit sans the coils springs, so we can cater to a larger market".

^ massive BS


Glad its all worked out though

 

[4.0B2]

any updates from ajmiller yet?

and they can blame the dealers all they want.. but their website said nothing about their kit not containing coils. also their bill of materials THEY wrote listed coils. it was their fault. and i know others that are running the TC lift and theirs came with coils. do they think we are that stupid????? that really pisses me off...

 

[Jim Oaks]

I sold a customer a tuff country performance lift.

They got the kit with no coils. Tuff Country lists the kit part numbers along with the coil part numbers, but they don't mention that the coils aren't actually in the kit.

I simply ate the loss and immediately shipped my customer the coils and learned the hard way that Tuff Country doesn't include coils in the kit.

Then, the customer went to install the kit and the bushing and hardware was missing from one of the extended radius arms. I called Tuff Country and they shipped the missing parts directly to my customer.

Ultimately, it's my fault as a dealer for just assuming the coils were in the kit like EVERY other manufacturer includes them.

That was just my experience with their performance kit. I had to readjust my price so I don't lose money again. I may even dump their kit altogether if the pieced prices make it to unreasonable.

Bottom line, it would have been easy for me to pass the blame off on Tuff Country, but if you understand how they sell their stuff, you can price/sell it accordingly.

 

[rkneeshaw]

That may be the case, but it sounds pretty clear that removing the coils from the kit was a recent change at Tuff Country, and they made that change without apparently informing any of their dealers OR their customers (by not updating the website or materials list). That is horrible business. You can't just strip down a box kit and not tell anyone. It was either an honest oversight of epic proportions or it was just a down-right shady way to sell kits at the same price with less materials and cost to Tuff Country so they could increase their profit margins.

 

[ajmiller]

Got the coils =]

Gonna have the lift on over spring break.

Thanks again for all the help! I really appreciate it

 

[Bennybooster]

good deal

 

[compaqeo]

woohooo nice good thing you didn't just give in and buy coils like a sheep

 

[Sasquatch_Ryda]

Awesome!

Guess we showed them....don't piss off the entire community of people that purchase that lift 'kit'

Glad it worked out!

 

[Snoranger]

 

[ranger1911]

Right on bro. I was reading through this thread getting more and more pissed off at how companies are "handling" their customers. I'm glad that Tuff Country finally stepped up and got you all taken care of.

I'd like to add in my two cents... When it comes to ordering stuff off the internet, ALWAYS make a hard copy. Not just of your order, and confirmation, etc... But also make a hard copy of the item detail page. Once you print that out, noone can change it. THey can change their website but not your printed out hard copy.

Can't wait to see some pics of your lift!!!

 

[CountryBoy78]

Glad to hear that you got your coil springs, yeah I am seeing more and more companies customer service going down the crapper.
I am seeing a trend here........the new american way.

 

[Jason]

Under the applications, it states springs are separate. Clearly.

http://www.tuffcountry.com/suspension-kit/ford-ranger-1983-97-explorer-1991-94-lift-kits.html

 

[Snoranger]

Under the applications, it states springs are separate. Clearly.

http://www.tuffcountry.com/suspension-kit/ford-ranger-1983-97-explorer-1991-94-lift-kits.html

Welcome to the party. Since you havent been here from the start, I'll be the one to inform you.

That disclaimer was added AFTER we started posting on Facebook that they ripped him off.

 

[4.0B2]

If you read the whole thread.. Mainly the email reply they sent me.. ITS IN RED! They admit they added the "note"

 

[1986fordranger]

yeah its to bad that tuff country won't take care of there customers and just want to make more money i know i will not buy a lift from them, rought country sells a 4'' kit with rear springs front springs shocks all brackets and everything needed for $680 , you can't sell a kit without springs thats just not right , glad it worked out