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We ask before doing filters if we don't know the customer well. Farmers and construction guys generally know how thier filters get dirty.
It is amusing how many people come in with poor airflow that don't know they even have cabin airfilters... "that's under warranty tho right?" lol
A couple weeks ago a lady came in to get locking lug nuts removed. When we pulled it in we noticed there was a cel on so the service writer (younger lady).just asked her if she wants us to check it out while it in the shop. She called hubby and he flips out we are just to do what we are told. So we do that... and they totally rail us on the survey about trying to upsell her and how terrible we are.
It is amusing how many people come in with poor airflow that don't know they even have cabin airfilters... "that's under warranty tho right?" lol
A couple weeks ago a lady came in to get locking lug nuts removed. When we pulled it in we noticed there was a cel on so the service writer (younger lady).just asked her if she wants us to check it out while it in the shop. She called hubby and he flips out we are just to do what we are told. So we do that... and they totally rail us on the survey about trying to upsell her and how terrible we are.