I HATE fedex.
The girl had a map drawn on a piece of scrap paper, she said she doesn't even have a gps in the van.
You are not alone. If I could choose shipping company from everywhere that I ordered, FedEx would never come to my house.
Your situation sounds slightly different than mine, but still FedEx problems. I've had FedEx deliver one day, say that they couldn't find my house the next, then deliver again the next.
One year around Christmas I took off work to recieve a signature delivery package. Got the package is in your area message or something like that so I parked my butt neat the front door waiting. Short time later I got a message saying that delivery had failed, no one there to recieve. Never saw a truck. Somehow I managed to get CS on the phone that time and about a half hour later they showed up with the package. Tried to tell me that I wasn't there the first time.
Just last week they didn't deliver when they were supposed to, that afternoon I checked the tracking and it said that I had requested a reschedule. B-fin-S! Was there the next day, but that was still too late. Was a replacement part for a leaking faucet, I ordered on Tuesday with the company saying next day delivery. There were no local alternatives, and replacing faucets isn't in the cards yet. Fortunately I was able to chuck up the part in a drill and use that like a lathe to turn down the damaged edge on the valve seat. Was finally delivered on Saturday, FedEx doesn't hold full fault for that one, both companies dropped the ball.
As for the GPS in the van. I can't speak for her situation, but many/most Fedex drivers (at least in my area) are contractors. Unlike UPS where the company owns and maintains the delivery truck, FedEx contractors are responsable for providing and maintaining their own trucks. I've had many times where the drivers around here were obviously in a rental truck, or in a retired rental truck with a FedEx logo pasted on the side. That signature delivery mentioned above was one of them. Even the most official looking trucks around here are driver owned and maintained, passed from one driver to the next as they retire or move on to other jobs. There used to be a guy about a mile away that serviced a few of them at his house on the regular.
Driver owned/provided truck might explain why no GPS in that truck. Doesn't explain why the driver opted for a hand drawn map instead of using the GPS in the phone you know that they had.