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Old 05-25-2012, 12:53 AM   #11
Jim Oaks
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Originally Posted by 85_Ranger4x4 View Post
I fully agree, IMO the dealer is jerking you around. That is why I recommended crying on customer service's shoulder. They can pull more strings (especially to keep a loyal customer) than a dealer sometimes will.
I don't think Ford really cares.
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Old 05-25-2012, 01:00 AM   #12
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I don't think Ford really cares.
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Old 05-25-2012, 11:07 AM   #13
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I don't think Ford really cares.
My brother works in the shop at the local dealer, they have had customers do the same thing when something is not normally covered under warrenty. Something like this it should be, they might come down on the dealer for not doing it.

It is a 1-800 number, they won't do anything worse than laugh at you.

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1.Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
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Last edited by 85_Ranger4x4; 05-25-2012 at 11:14 AM.
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Old 05-25-2012, 11:16 AM   #14
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^
i think i'd at least try that
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Old 05-25-2012, 02:19 PM   #15
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Definitely call the 1-800 number. We have an 08 escape, they have a known rust issue on the seam on the tail gate. I have seen 2011's have a rusted hatch, its unacceptable. They told us they would not fix it because it was no perforated. So we call the number several times and pitched a bitch. So they fixed the hatch (which has started to rust again), repainted the front and rear bumpers, and fixed a paint chip on one of the wheel arches all for $300.

We will be taking it back because the hatch is starting to rust again like mentioned before.
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Old 05-25-2012, 02:55 PM   #16
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The actuator for the temperature blend door on my 2010 Ford F-150 makes a knocking noise if you turn it to far towards the hot setting. It will stop if you turn it back towards the cool.

Today I took the truck in to Columbiana Ford for an oil change before I go on vacation, and told them about the bad actuator. They said they would try to get it fixed under warranty.

I get a phone call stating that the actuator isn't under warranty, and it's $310.00 + tax to fix it. They also tell me it's only a $40.00 part, but it's 3-hours of labor.

I tell them not to fix it and just do the oil change.

I go in to pick up the truck and my bill is $101.00! They charged me $59.99 to tell me that my actuator is bad. The bill said the did a run out pin test. It doesn't take a master mechanic to know it has a bad actuator. I can't believe I just paid $59.99 to have them tell me the actuator I told them was bad, was bad.

I've been conserving money to take my family on vacation for a few days, and just pissed away $60.00 for nothing.

I'm so pissed off.

I'll have to pass this on to my father, his '07 is doing the same thing.

I would give the 800 number a try, worst happens is they do nothing. I'd probably look at going to another dealer for future visits/issues. We do that for our trucks and get a lot better treatment (if its feasible for you).
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Old 05-25-2012, 09:12 PM   #17
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I have a 2010 Ford F-150, and I can't even get the damn actuator fixed under warranty. I even purchased an extended warranty so I can be sure the drivetrain is covered. I guess the actuator under the dash is no longer covered because I have 39,000 miles - because the actuator somehow suffers wear and tear driving.
I asked my brother about this tonight, after the 3 year / 36k mile bumper to bumper warrenty is up you are only down to whatever you have for powertrain (IIRC 6 year/60k miles). Since the blend door actuator is a far cry from a powertrain component... it is in fact out of warrenty unless you got some bumper to bumper package in your extended warrenty (most are only powertrain)

So the dealer did not rip you off, they played by the rules you agreed to when you bought the truck.

You still might try customer service since you are not that far out of warrenty... otherwise for $40 (from a dealer, so like what $20 aftermarket ) I would look into fixing it myself and moving on.

http://www.rockauto.com/catalog/x,ca...parttype,10721
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Old 05-25-2012, 09:17 PM   #18
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what he is upset about is then charging him $59 for a diagnosis that he handed them.
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Old 05-25-2012, 09:41 PM   #19
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Agreed. The single point here is that you did NOT give them permission for additional charges. They just did work for free. Demand a refund. To be honest, I would have never signed the paperwork for the bill. That's going to make things a little bit tougher.

This seems like something you would have raised hell about! Jim, why did you sign that invoice in the first place?
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Old 05-25-2012, 09:52 PM   #20
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what he is upset about is then charging him $59 for a diagnosis that he handed them.
So they are supposed to always take the customers word with what is wrong?

Gotta know exactly what is wrong before you can quote money to fix it, and why would you stake it on a complete stranger's word? And at hearing something is not covered by warrenty how many people do you suppose would want to know what it would take to go ahead and fix while they already have it sitting at the dealer?

We just got burned by something similar at work this week. The guy's "diagnosis" was a major diversion that had nothing to do with the actual problem... but if we had done it our way he would have been screaming bloody murder we were ripping him off until "checking the vitals" turned up a bad spark plug.
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