• Welcome Visitor! Please take a few seconds and Register for our forum. Even if you don't want to post, you can still 'Like' and react to posts.

Why don't people get it??????


cammeddrz

Active Member
Article Contributor
V8 Engine Swap
Solid Axle Swap
TRS Banner 2010-2011
Joined
Nov 26, 2009
Messages
1,808
Reaction score
23
Points
38
Vehicle Year
1988
Make / Model
Ford/chevy
Engine Size
efi 350vortec
Transmission
Manual
I am head of sales for a company that manufactures motorcycle parts, we have 2800 dealers, spanning 29 different countries

so a customer will place an order through a dealer, the dealer then places an order through me, we ship the product to the dealer, who then gives it to the customer.

so the dealer has a customer who buys from them, and gets a receipt

and the dealer is the "customer" to me

dealers generate Purchase orders, with reference numbers that the end customer never sees. these then get given to me as a way of referencing the order between me, and them.....not between them and the end customer!!!!

Dealers also often forget to place the order to us, or wait until they get more orders from other customers, so that they can put them on the same PO, etc. so most of the time, something on the dealer's end is what is holding it up...not on my end

I frequently get customers calling me to check on their order. they give me their name, I say "i apologize, but I don't have ___________ in my system" and they say "you should, I ordered through: (insert dealer's name)...."

i then proceed to explain to them the same things that i just mentioned. they say: "oh well mine are the red ones with the blue....."

i then explain that "it is our policy to not divulge order information to anyone but our original customer"

they then always reply "buh, buh, i am the customer"

and i then try to explain that they aren't my customer. and therefore i can't divulge any information.

yet no matter what, it never seems like they understand why i can't divulge someone else's (in this case, the dealer) information.

its a privacy thing, why don't people get it??

but mostly customers have already called their dealer, the dealer has already updated them on why their made-to-order custom-colored item wasn't delivered the next day, they don't believe the parts guy, and they are calling to check his story. and if even his story is remotely different than what i tell them, i.e. if he heard from the other parts associate who placed the order with us (usually the manager, not the guy who even talks to customers), and he mis-relays anything. the customer calls the dealer back, says "_______ says you are lying..." (even though we never say that), then the dealer calls me and says "WTF why are you telling my customers i'm lying?..."

or even so that dealer has so many orders with similar things, i don't even know which one is intended for "steve smith"......they never give me that info.

so the customer says "buh, buh, i have a recipt number, can't you find it that way?..."

so then i say "you have a receipt number from them...not me, that number means nothing in my system..."

seriously, why do people then rip me a new one for not telling them something that A) policy doesn't allow me to do, and B) i couldn't find it if i wanted to.
 
Last edited:


alwaysFlOoReD

Forum Staff Member
TRS Forum Moderator
TRS Banner 2012-2015
TRS 20th Anniversary
Joined
Apr 13, 2009
Messages
13,872
Reaction score
5,031
Points
113
Location
Calgary, Canada
Vehicle Year
'91, '80, '06
Make / Model
Ford, GMC,Dodge
Engine Size
4.0,4.0,5.7
Transmission
Manual
2WD / 4WD
4WD
because customer
 

lil_Blue_Ford

Well-Known Member
TRS Forum Moderator
Supporting Member
V8 Engine Swap
TRS 20th Anniversary
TRS Event Participant
Joined
Aug 6, 2007
Messages
8,208
Reaction score
5,965
Points
113
Location
Butler, PA, USSA
Vehicle Year
95
Make / Model
Ford
Engine Size
4.9L
Transmission
Manual
It's partly because the society we currently live in is focused on the "Just In Time" mentality and everyone wants it NOW. It's partly also the fault of the schools and parents who don't want to hurt kids "self esteem" so they eliminate consequences and hand over everything imaginable. Plus we live in the age of Ebay and Amazon where you can spend 23 seconds ordering something online and it shows up at your door in 2-3 days. I could go on...
 

Dune Runner

New Member
Joined
Oct 4, 2012
Messages
385
Reaction score
1
Points
0
Location
Alpine, Ca
Vehicle Year
1999 4.0
Make / Model
Ford
Engine Size
4.0
Transmission
Automatic
Im wondering who you work for and how the hell they know where the dealer is ordering the parts from. I take it that you don't sell to the public?
People nowadays fell they are entitled to everything right now.
 

BLOODBANE

Active Member
V8 Engine Swap
TRS Banner 2010-2011
Joined
Aug 7, 2007
Messages
1,119
Reaction score
19
Points
38
Location
Canon City, CO
Vehicle Year
19841994
Make / Model
FORDFORD
Engine Size
347, 4.oh
Transmission
Automatic
Yeah, but can you give me info on my order?......
Im just razzing ya. I can understand your dilemma. Maybe you need to invest in the new delivery drones and then they could have it in about 30 mins. I grew up in a time when you ate multiple boxes of cereal, save the box tops, sent the tops and your money, then in about 10 weeks or so, you got what you ordered/saved for. We (consumer) have gotten so spoiled with tracking, overnight delivery, and have became so impatient, that we dont care the reason. We want it now, Dammit!
 

wildbill23c

Well-Known Member
U.S. Military - Veteran
TRS Banner 2012-2015
TRS 20th Anniversary
Ham Radio Operator
Joined
Aug 22, 2012
Messages
3,917
Reaction score
573
Points
113
Location
Southwestern Idaho
Vehicle Year
1987
Make / Model
Ford Ranger
Engine Type
2.9 V6
Transmission
Manual
2WD / 4WD
2WD
Total Lift
0
Total Drop
0
Tire Size
215/70-R14
My credo
19K, 19D, 92Y, 88M, 91F....OIF-III (2004-2005)
Sounds very typical with today's I want it now society. They don't understand that not everything magically appears at the tap of a magic wand. People seem to think that "the customer is always right" mentality will help them get their way. In reality though, the customer isn't always right, and quite often don't even have a clue what they are complaining about, the just thought it sounded cool to be an idiot.

Anyhow, many people think that everything just magically appears on the shelf wherever it is they shop, they have no clue how many steps are involved behind the scenes for that item to get to that shelf. Hell, we have people who don't have a clue where their ground beef came from other than the store refrigeration case.
 

CaptonZap

New Member
Joined
Nov 22, 2013
Messages
27
Reaction score
0
Points
0
Vehicle Year
1995
Make / Model
Ford
Transmission
Manual
You might tell them that if they contact their seller, and have him get the invoice number to you, you MIGHT be able to help them. That puts the onus on them to contact their dealer, and gets you on the tail end of the loop.
Most people don't have enough smarts to understand the economic hierarchy, so the best way to handle them is to route them back down the rabbit hole, and let them bother someone else. :thefinger:
CZ:D
 
Last edited:

Road Angels

Member
Joined
Sep 10, 2013
Messages
461
Reaction score
27
Points
18
Location
cold as hell
Vehicle Year
1999
Make / Model
Ranger
Engine Size
2.5L
Transmission
Manual
dude get used to it when you deal with the public, it been like that long since the internet, I worked parts in several car lines at stealer ships and that was back in the early 70's and it was like that, tell your retailers not to give out your number if your wholesale only, if you've listed your wholesale line on the internet for new wholesale retail bussiness, of course there going to called, cause we lied all the time about the order status in order to keep that customer , and keep them from going else where, also if the in house shop needed it to finish or to get a car in the shop, they would get that customers part and we would call the customer and tell them its been delayed in transit
 

snoranger

Professional money waster
TRS Event Staff
TRS Forum Moderator
Supporting Member
Article Contributor
RBV's on Boost
ASE Certified Tech
VAGABOND
TRS Event Participant
GMRS Radio License
Joined
Nov 25, 2007
Messages
13,055
Reaction score
13,529
Points
113
Location
Jackson, NJ
Vehicle Year
'79,'94,'02,'23
Make / Model
All Fords
Engine Type
2.3 EcoBoost
Transmission
Automatic
2WD / 4WD
4WD
My credo
I didn't ask for your life story, just answer the question!
Like Ben Afflac said in Mallrats, "the customer is always an A-hole!"
 

txgocartB3000

New Member
Joined
Jan 25, 2011
Messages
200
Reaction score
0
Points
0
Location
San Marcos, TX
Vehicle Year
2000
Make / Model
Mazda
Engine Size
3.0
Transmission
Automatic
Well let's look at this from a different perspective...

The vendor or the supplier states or provides unrealistic delivery dates just to get the end customers money.

The customer has paid for these parts expecting to get a certain delivery time.

Vendor/supplier have their customers money but the customer has no part and the delivery date comes and goes.

Who wouldn't start asking questions?

Not saying this is the case all the time but I'm sure it happens.

Ray
 

doorgunner

Lab Rat for V.A. hospital
U.S. Military - Veteran
V8 Engine Swap
MTOTM Winner
2009 Truck of The Year
TRS Banner 2010-2011
TRS Banner 2012-2015
Joined
Oct 22, 2008
Messages
12,784
Reaction score
516
Points
113
Location
New Orleans (8' below sea level & sinking)
Vehicle Year
1934/1989
Make / Model
Ford Ranger
Engine Type
V8
Engine Size
350+1
Transmission
Automatic
2WD / 4WD
2WD
Total Lift
N/A
Total Drop
3/4
Tire Size
23570R15
My credo
JESUS Loves Ya!
On the other hand........back in the old days before the "Economic Collapse"/before my Government made vendors pay outrageous taxes on their INVENTORIES..........causing them to quit stocking most items!!!!!!!!...............

You could walk into any store......tell the salesperson what you wanted.....then they walked thru a pair of double-hinged "Magic Doors".................................

and 1 minute later...................................

they arrived with your new part and placed it on the counter for you to admire as you took CASH out of your wallet to pay for it.

That's how it worked once upon a time!!!!!!!!!!
 

tmcalavy

New Member
Joined
Oct 6, 2012
Messages
872
Reaction score
8
Points
0
Vehicle Year
93
Make / Model
Ranger
Transmission
Automatic
Yup...that was a great time. We always looked forward to goin to town, even for parts...cause it meant you had passed the "fix it up, wear it out, make it do, do without" phase or were somewhere close to that. And buying something new with paper money meant being in town a long time.
People today are consumers first and humans last...and that will eventually lead to actual cannabilism...social cannabilism and Momma Orpah/Daddy Obummer telling us who to hate is just the beginning.
 

naford

New Member
Joined
Sep 30, 2007
Messages
800
Reaction score
12
Points
0
Vehicle Year
2002
Make / Model
Ford
Transmission
Automatic
I hate to tell you this but Reagan was president when the factory I worked at went JIT. Yes it was taxes but also becasue by reducing inventory they reduced the amount of money they had to borrow to buy that inventory. You have to look to the big box stores for downfall. They only stock what sells. That is why if you want hard core home repair parts you might have to go to the box store in the city rather than the suburb.

Getting back to the subject at hand. Being a customer I can see why not knowing where the product you just bought is at is a problem. You have to keep in mind this is custom work and just like kids waiting for a christmas the wait is unbearable.
 
Last edited:

85_Ranger4x4

Forum Staff Member
TRS Event Staff
TRS Forum Moderator
Article Contributor
V8 Engine Swap
OTOTM Winner
TRS Banner 2010-2011
TRS 20th Anniversary
VAGABOND
TRS Event Participant
Joined
Aug 7, 2007
Messages
32,213
Reaction score
17,528
Points
113
Location
SW Iowa
Vehicle Year
1985
Make / Model
Ford
Engine Type
V8
Engine Size
5.0
Transmission
Manual
It's partly because the society we currently live in is focused on the "Just In Time" mentality and everyone wants it NOW. It's partly also the fault of the schools and parents who don't want to hurt kids "self esteem" so they eliminate consequences and hand over everything imaginable. Plus we live in the age of Ebay and Amazon where you can spend 23 seconds ordering something online and it shows up at your door in 2-3 days. I could go on...
Just in time is much more effiecent... when it works.

Dealers used to stock EVERYTHING. That was more instant than ordering online. You want it now, you got it now. Now they diag it and have it come back then next day when the parts come in and let somebody else sit on the inventory. Aside from filters and plugs all the local Ford dealer stocks is parts they can't return without paying a restocking fee.

Of course any hiccup in the process and you are screwed...

The industry I am in is a little more intense timewise than most. When the weather works out farmers need to run, we stock quite a bit of inventory for that reason so we are not at the dealer's mercy.
 

Andy D

Active Member
Joined
Jul 9, 2011
Messages
1,940
Reaction score
10
Points
38
Location
Marshfield MA
Vehicle Year
94
Make / Model
The Rat
Engine Size
4.0 OHV
Transmission
Manual
My credo
to prevent Found On the Road Dead, Fix Or Repair Daily
Heh heh, I am on 528e # 4 and 5. The cars are a breeze to maintain,so I stock extra stuff to keep them both in service with minimal disruption. Cheap stuff that the car wont work without. And I can fit the work into my schedule. I went 12 yrs without a breakdown on my first one, by keeping ahead of preventative maintenance. Basically by paying attention to the cars' performance as I drive them.
 

Sponsored Ad


Sponsored Ad

Staff online

Members online

Today's birthdays

Member & Vendor Upgrades

For a small yearly donation, you can support this forum and receive a 'Supporting Member' banner, or become a 'Supporting Vendor' and promote your products here. Click the banner to find out how.

Latest posts

Truck of The Month


Kirby N.
March Truck of The Month

Recently Featured

Want to see your truck here? Share your photos and details in the forum.

Follow TRS On Instagram

TRS Events

25th Anniversary Sponsors

Check Out The TRS Store


Sponsored Ad


Sponsored Ad

Sponsored Ad


Amazon Deals

Top