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Sharing an experience I had with Eastwood


shane96ranger

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I ordered the POR-15 Starter Kit from Eastwood via Ebay. It arrived and the Metal Ready had leaked a little in the box, and got on the foam brush (eating away some of the foam) that comes in the kit. I contacted them merely to ask if the Metal Ready was sensitive to being exposed to the air. They said that it "could be", and they would send me a replacement.

Well, I got the replacement today, and they sent the whole kit again. I was expecting just to receive the bottle of Metal Ready, but they gave me the entire Starter Kit. Customer service goes a long way with me, and I can assure you I will buy from them again.
 


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straycat

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Oh......man!! I thought you were gonna talk about my man, Clint!!!!

Glad that worked out for you. We all hear baout bad thengs once in a while.

:icon_thumby::icon_thumby:
 

dhinch279

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Oh......man!! I thought you were gonna talk about my man, Clint!!!!

Glad that worked out for you. We all hear baout bad thengs once in a while.

:icon_thumby::icon_thumby:
So did I, but I appreciate the info. I am redoing some parts for my dads 1969 Mustang and was considering going through them for the POR.
 

snoranger

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I used to order Por15 right from the manufacturer and pick it up. I had a customer that was a few buildings away from them, so I used to stop in and check on their forklifts at the same time, that made it a business call. :icon_thumby: I dont think they let you do that anymore.


I've always had good luck when ordering other stuff from Eastwood. They're one of the good companies out there.
 

shane96ranger

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LOL, sorry it's not about Clint. I guess everything that says Eastwood is awesome.

Speaking of POR and Eastwood.... they have a product under the Eastwood brand that is an internal frame coating. I think I might need a can for the F150.
 

robertc1024

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Customer service goes a long way with me, and I can assure you I will buy from them again.
Amen brother. I think sometimes the only reason why my company is still in business because we have awesome customer service. Every month we get ~10 customer compliments and 0-1 complaints. Its a metric we actually track in monthly staff meetings.
 


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