RockAuto.com Website Issues


adsm08

Senior Master Grease Monkey
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Location
Dillsburg PA
Vehicle Year
1987
Make / Model
Ford
Engine Type
4.0 V6
Engine Size
4.0
Transmission
Manual
2WD / 4WD
4WD
Tire Size
31X10.50X15
I can't find a customer support thing on the actual website, so I'm going to leave this here, and hope someone from Rock sees it to address the problem.

I am having issues ordering parts through their website. I am logged in to my account, I am sure I am entering the payment info correctly, but the order doesn't go through. It moves on to the screen that says "do not close or refresh or order may be cancelled", sits there processing for a few hours, and then kicks back to the billing and shipping info page. I have tried twice, once last night and once this morning, with the same results.

No orders have been added to my history, no confirmation emails sent, and no charges show on my bank account, so I don't think I am getting multiple charges for stuff, it just appears that there is a problem somewhere in the website that is keeping the orders from going through.
 


Rock Auto 5% Discount Code: 4FF3E9EEA14805 Expires: October 1st, 2020

fastpakr

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285/75-16
Have you tried clearing all Rockauto.com related cookies on your PC (or using a different computer/browser)? I've had weird and similar issues on a few pages that were resolved that way. Verizon Wireless's business portal is one of the worst offenders. The entire site becomes unusable every few weeks and that's the instant fix.
 

adsm08

Senior Master Grease Monkey
Supporting Member
Article Contributor
Ford Technician
TRS 20th Anniversary
Joined
Sep 20, 2009
Messages
33,397
Reaction score
2,560
Points
113
Location
Dillsburg PA
Vehicle Year
1987
Make / Model
Ford
Engine Type
4.0 V6
Engine Size
4.0
Transmission
Manual
2WD / 4WD
4WD
Tire Size
31X10.50X15
Have you tried clearing all Rockauto.com related cookies on your PC (or using a different computer/browser)? I've had weird and similar issues on a few pages that were resolved that way. Verizon Wireless's business portal is one of the worst offenders. The entire site becomes unusable every few weeks and that's the instant fix.
I have not tried that yet. Getting these parts ASAP is kind of a big deal and I was able to get them from Amazon, for tomorrow for about the same price.
 


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