eightynine4x4
Active Member
- Joined
- Oct 15, 2020
- Messages
- 673
- Reaction score
- 178
- Points
- 43
- Location
- New York
- Vehicle Year
- 1989
- Make / Model
- Ford Ranger
- Engine Type
- 2.9 V6
- Transmission
- Automatic
- 2WD / 4WD
- 4WD
- Total Lift
- 2.5" Suspension
- Tire Size
- 31 x 10.5 x 15
Does Rock Auto provide human support?
There's no phone contact, no email contact.
I got sent a faulty part, called the manufacturer (BRExhaust), they were shocked of its condition, said 100% return it to Rock Auto. So I tried contacting them again, and ended up with only one way to do so which is to attempt to use their "Return" claim, which is some kind of umbrella form to cover all issues.
I bought a 500$ C.A.R.B. compliant catalytic converter through them and after opening the package discovered one of the three studs was not mounted at all. Just a loose bolt in the box. I thought maybe this was intentional but i guess not. Also all three stud threads are not usable. They're supposed to be 10-1.5, as BRExhaust confirmed with me on phone. They don't fit, and neither does any bolt metric or standard.
After submitting the only option for communicating about this issue, the return form, i get "sorry for the inconvenience, you need to first purchase a SECOND identical catalytic converter, fully install and test it, THEN you can return your item"
This is a horrendous solution. Rock Auto, you sent me a faulty part, and you want me to send you another 500$ in hopes that your second part isn't faulty? Seriously?
Anybody ever had something like this happen at Rock Auto?
There's no phone contact, no email contact.
I got sent a faulty part, called the manufacturer (BRExhaust), they were shocked of its condition, said 100% return it to Rock Auto. So I tried contacting them again, and ended up with only one way to do so which is to attempt to use their "Return" claim, which is some kind of umbrella form to cover all issues.
I bought a 500$ C.A.R.B. compliant catalytic converter through them and after opening the package discovered one of the three studs was not mounted at all. Just a loose bolt in the box. I thought maybe this was intentional but i guess not. Also all three stud threads are not usable. They're supposed to be 10-1.5, as BRExhaust confirmed with me on phone. They don't fit, and neither does any bolt metric or standard.
After submitting the only option for communicating about this issue, the return form, i get "sorry for the inconvenience, you need to first purchase a SECOND identical catalytic converter, fully install and test it, THEN you can return your item"
This is a horrendous solution. Rock Auto, you sent me a faulty part, and you want me to send you another 500$ in hopes that your second part isn't faulty? Seriously?
Anybody ever had something like this happen at Rock Auto?