June 2010 OTOTM Winner
- Oct 22, 2008
- Reaction score
- Vehicle Year
- Make / Model
- Engine Size
- 4.0 & 2.3
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We did offer to replace the single hub if you pay the shipping. This agreement was deemed above and beyond the expectations of an online company by the BBB. This involved us biting the bullet as Rugged Ridge said they would not cover a warranty with out the bad hub back. We do not handle the direct warranties with these hubs we merely pass them on to Rugged Ridge if there was a problem with the hub. This requires the hub to be sent to them. Also the failure has to be caused by an issue with the hub. The sloppy half shaft causing the hub to "grenade" does not validate a warranty as this is a problem caused because another piece did not perform.Hi Folks,
About 3 months ago I ordered a set of AVM Manual Locking hubs for my 1998 Ford Ranger. These came with a six month warranty. In 3 months the hub which was made of "military" grade plastic, snapped during highway driving, 4x4 was not engaged. I contacted the Baseline 4x4 Outfitters, the place I ordered them from. They have refused to honor my warranty. I contacted the Better Business Bureau, and they are putting a warranty guarantee flag out on this company. They are letting consumers know that Baseline 4x4 Outfitters will not honor their warranties. Please do not get yourself into the situation I am in. I have broken hubs, and am out $160.00 +. Please spread the word not to order from this decietful company. Thanks and happy 4 wheelin!!!!
98 Ranger 4X4
We do sell individual hubs on our site as we have had people break them off by some external force.I also have a broken hub, anybody have one to sell?
Well spoken. I just bought a set, and I just finished putting new hub bearing assemblies on. I don't think I'll have any problems.I have found that the best way to get a warranty honored is to deal directly with the manufacturer. I've done this with my Holley carb. Send them the old one, they'll send you a replacement.
They're not going to just send you a replacement without getting the old one back for inspection. Otherwise they'll just end up giving away free parts to people.
Asking a dealer to honor the manufacturers warranty is a burden on the dealer. They're out the money until the manufacturer replaces it. In many cases your warranty paperwork will tell you to contact the manufacturer direct instead of the dealer.
I know the OP stated that this happened on the highway, but it cracks me up when people want a hub replaced under warranty because they broke it wheeling offroad somewhere.