Welcome Visitor! Please take a few seconds and AJ Wells
New Member
- Joined
- Feb 11, 2021
- Messages
- 7
- Reaction score
- 3
- Points
- 3
- Location
- South Carolina
- Vehicle Year
- 2020
- Make / Model
- Ford Ranger
- Transmission
- Automatic
So I dont sound like a total A-hole let me start by saying I purchased a second hand ARE cap for my 2010 Sport Trac. I installed it myself and never had a problem with it. When I bought the cap there was no key. I called the local ARE dealer and they ordered one for me. When I went to pick it up it didnt work. The rep took quite a while to find me a key that fit and would not take a dime for the key. Fast forward to purchasing a new ARE cap for my 2020 Ranger. For me there was no question where I would buy my new cap.
Keep in mind this ARE dealer is 32 miles from my home. I get the cap installed (3 hours) and ask the rep if there is any paperwork or anything special I need to know about taking it off such as quick disconnect etc. He said no, the disconnect is in there. When I got home that night I realized the lights were wired incorrectly, and the cap sitting on the truck didnt look right to me. I brought the truck in and they rewired the lights to work correctly (trip#2).
After a few days it rained and the cap was leaking. I brought the truck back in (trip#3) and spoke to the manager/owner and showed him that the cap didnt appear to be lined up correctly with the bed, it was about 1/2 inch too far back. He mumbled to the tech then told me they would put more sealing tape on. They then reinstalled the cap (another 3 hours) in the exact same position. The tech explained to me all of the mistakes the original tech made in his installation including no quick disconnect. He then explained to me how he cranked down the clamps as tight as possible, thats when i noticed all four bolts were bent. At this point I was pissed off and frustrated and figured as long as it doesnt leak I'll deal with it myself in the future.
After a few days it rains and of course the cap still leaks. I posted a picture on ARE's FB page asking if the cap was properly installed. They responded saying it was too hard to tell from one picture and to contact their consumer affairs dept. I sent them an email detailing everything that had transpired thus far and sent multiple pictures and videos. I even commented that according to their website removal/reinstall video that the cap was installed wrong. I had another appt scheduled for the leak and what would be third install. I had still not heard from ARE as of the appt which was several day after I contacted them. The dealer contacted me and stated that ARE advised him that the cap had to have a 3/4 by 3/4 tape to seal properly.
I bring the truck in (trip #4) and find out ARE contacted the dealer but never responded to me at all. I get an email from them while I'm at the dealer telling me to keep my appointment. I'm truly pissed off at this point. I have never experienced a total lack of customer service before. I never even got a "sorry". We are talking hundreds of miles and numerous hours of my life, plus the $3300 I paid, and not even a sorry sir.
ARE did have the balls to send me a survey but I have still not heard from consumer affairs. I have posted many pictures and comments on their FB posts if anyone is interested.
I am truly happy for anyone that has had positive experiences with ARE, mine was a nightmare and I just wanted to share it here, Oh, THE CAP STILL LEAKS!!!!
Keep in mind this ARE dealer is 32 miles from my home. I get the cap installed (3 hours) and ask the rep if there is any paperwork or anything special I need to know about taking it off such as quick disconnect etc. He said no, the disconnect is in there. When I got home that night I realized the lights were wired incorrectly, and the cap sitting on the truck didnt look right to me. I brought the truck in and they rewired the lights to work correctly (trip#2).
After a few days it rained and the cap was leaking. I brought the truck back in (trip#3) and spoke to the manager/owner and showed him that the cap didnt appear to be lined up correctly with the bed, it was about 1/2 inch too far back. He mumbled to the tech then told me they would put more sealing tape on. They then reinstalled the cap (another 3 hours) in the exact same position. The tech explained to me all of the mistakes the original tech made in his installation including no quick disconnect. He then explained to me how he cranked down the clamps as tight as possible, thats when i noticed all four bolts were bent. At this point I was pissed off and frustrated and figured as long as it doesnt leak I'll deal with it myself in the future.
After a few days it rains and of course the cap still leaks. I posted a picture on ARE's FB page asking if the cap was properly installed. They responded saying it was too hard to tell from one picture and to contact their consumer affairs dept. I sent them an email detailing everything that had transpired thus far and sent multiple pictures and videos. I even commented that according to their website removal/reinstall video that the cap was installed wrong. I had another appt scheduled for the leak and what would be third install. I had still not heard from ARE as of the appt which was several day after I contacted them. The dealer contacted me and stated that ARE advised him that the cap had to have a 3/4 by 3/4 tape to seal properly.
I bring the truck in (trip #4) and find out ARE contacted the dealer but never responded to me at all. I get an email from them while I'm at the dealer telling me to keep my appointment. I'm truly pissed off at this point. I have never experienced a total lack of customer service before. I never even got a "sorry". We are talking hundreds of miles and numerous hours of my life, plus the $3300 I paid, and not even a sorry sir.
ARE did have the balls to send me a survey but I have still not heard from consumer affairs. I have posted many pictures and comments on their FB posts if anyone is interested.
I am truly happy for anyone that has had positive experiences with ARE, mine was a nightmare and I just wanted to share it here, Oh, THE CAP STILL LEAKS!!!!
