Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered KASA Auto Parts, LLC's rating include:
Length of time business has been operating.
152 complaints filed against business
6 complaints filed against business that were not resolved.
Factors that raised KASA Auto Parts, LLC's rating include:
Response to 152 complaint(s) filed against business.
BBB has sufficient background information on this business.
Customers have alleged the company shipped them incorrect or defective parts. Some of these customers have reported problems receiving refunds. In some cases, customers have stated they were informed a 25% restocking fee would still apply.
The company has responded to complaints presented by the Better Business Bureau. In some instances they have stated they shipped the correct item and the customer was only due a refund less the 25% restocking fee.