The local NAPA guys (two locations) look annoyed when I ask them questions, frown, and peer at the computer monitor.
-Jazzer
95% of the ladies and gents at various local Autozones and Advance Auto Parts I regularly visit are quite helpful, pretty knowledgeable, and willing to do extra research to make sure ive got the right parts lined up, bring them from nearby locations, call me to let me know they’ve arrived, etc.
All we want from Rock Auto is a single access point for asking parts questions. Even just an email address that doesn’t have to be scoured up from forums.
In any case, I contacted them via Facebook message and they gave me the email for service (same as someone posted above) and I had one email exchange and they provided a shipping label for exchange.
They didn’t reply with any responses to my specific questions though, just offered an exchange.
I’m still left with doubt that the studs will work with any nuts, and also a fitment issue just mentioned here...
I've had good luck cleaning engines by adding one less quart of oil and using ATF (Dexron/Mercon) for the last quart. Usually washes chunks out the drain plug. Will stop up a filter if you leave it too long tho. I drive it around 100 miles with the ATF in it.
www.therangerstation.com
I am in the awkward scenario of possibly ending up requesting a second return, even if the part isn’t faulty, since I’m unsure if the catalytic can even be hooked up to a 1989 as advertised by rock auto. I got some serious attitude from BRExhaust about this too, saying that rock auto is to blame and then suggesting I order more BRExhaust parts to fit downstream from cat, which I did and only found when receiving it that their pipe doesn’t fit their own cat either.
So who’s to blame? And who will take any responsibility?
more details about fitment in that thread if anyone is interested.